Luxury Rooms Controller: Inventory & Guest Experience

The Crescent Hotels Group; San Antonio (TX); On-site; USD 42,000 - 54,000; Full time

Job summary

The Crescent Hotels & Resorts is seeking a knowledgeable Rooms Controller to optimize hotel room inventory in downtown San Antonio. You will act as the central coordinator between Front Office, Housekeeping, Reservations, and Revenue Management to maximize occupancy, revenue, and guest satisfaction.

With 1–2 years of Front Office or Rooms Division experience and familiarity with PMS systems (Opera preferred), you will assign rooms, monitor status, and support peak operations while upholding

Qualifications

• 1–2 years Front Office or Rooms Division experience in a hotel environment.
• Familiarity with PMS systems, preferably Opera.
• Strong organizational and analytical skills.

Responsibilities

• Monitor and manage daily room inventory, including arrivals, departures, stayovers, early arrivals, late departures, and VIP reservations.
• Assign rooms strategically based on guest preferences, loyalty status, room type, and operational priorities.
• Coordinate closely with Housekeeping to ensure accurate room status, prioritization of cleans, and readiness for arrivals.
• Manage room blocks, group reservations, and special rooming requests in collaboration with Sales and Reservations.
• Ensure room inventory accuracy across all systems (PMS, CRS, and channel partners).
• Support Front Desk operations during peak arrival and departure periods to maintain service standards.
• Review daily reports including occupancy, availability, out-of‑order rooms, and room discrepancies.
• Communicate proactively with leadership regarding overbooking risks, sell‑out strategies, and operational constraints.
• Assist in resolving guest room issues, relocations, and service recovery needs as required.
• Maintain compliance with brand standards, operational SOPs, and data accuracy expectations.
• Prepare and distribute daily room assignment and operational reports.
• Track and manage out-of‑order and out-of‑service rooms.
• Support revenue strategies by aligning room assignments with forecasted demand.
• Maintain confidentiality of guest information and internal operational data.
• Participate in daily stand‑ups, operations meetings, and pre‑arrival planning sessions.

Skills

Organizational skills

Analytical skills

Communication

Cross-department collaboration

Education

1–2 years Front Office or Rooms Division experience

Tools

Opera PMS

Job description

The Crescent Hotels & Resorts is seeking a knowledgeable Rooms Controller to optimize hotel room inventory in downtown San Antonio. You will act as the central coordinator between Front Office, Housekeeping, Reservations, and Revenue Management to maximize occupancy, revenue, and guest satisfaction.

With 1–2 years of Front Office or Rooms Division experience and familiarity with PMS systems (Opera preferred), you will assign rooms, monitor status, and support peak operations while upholding