Rooms Front Office - Front Office Manager

Omni Hotels & Resorts; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Berkshire Place in New York City seeks a Front Office professional to partner with the Director of Front Office Operations to maximize front desk efficiency.

The role requires luxury-hotel experience, flexibility for a PM/overnight schedule, and strong guest service, communication, and computer skills with Property Management Systems.

Candidates should be organized, detail-oriented and able to train associates and coordinate with departments to maintain Omni standards.

Qualifications

• Experience in luxury hotel front office or guest services.
• Ability to train associates on Omni Standards.
• Flex schedule including PM and overnight shifts.

Responsibilities

• Collaborate with the Director of Front Office Operations to improve efficiency.
• Train associates to Omni Standards and ensure consistent guest service.
• Communicate with department managers and night audit on shift.
• Handle guest complaints and maintain guest satisfaction.
• Maintain familiarity with the hotel computer system and perform maintenance/troubleshooting.
• Prepare group information sheets and balance/outgoing reports.
• Process check-out with balance and daily credit checks.
• Adhere to Front Office controls and support Marketing programs.
• Collaborate with Loyalty Ambassador to service select guests.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Communication skills

Tools

Property Management Systems

Microsoft Office

Job description

Omni Berkshire Place

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary decor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.

The Omni Berkshire Place's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.

To work closely with Director of Front Office Operations to ensure maximum Front Office operating efficiency.

• This position would be a flex schedule between day shifts, pm shifts as well as overnight shifts. Primarily it will be a PM schedule.
• Handle all training with associates to ensure Omni Standards.
• Communicate with all department managers on continuing basis. Especially the communication with Night Audit each evening/morning.
• Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
• Be very familiar with the hotel computer system for training maintenance and trouble shooting.
• Complete weekly supply inventories to ensure adequate pars of such.
• Complete rate discrepancy report and make needed changes.
• Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, ESP's, Special Requests, etc.
• Prepare group information sheets.
• Complete check-out with balance report.
• Complete credit check daily.
• Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
• Assure knowledge and training of Marketing Programs of company and hotel.
• Work closely with the Loyalty Ambassador to ensure all select guests are being tracked and serviced.
• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work over nights, weekends, and holidays. Ability to stand for the entire scheduled shift. Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed. Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link:

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.