Overnight Front Desk Agent

Omni Hotels & Resorts; New Orleans (LA); On-site; USD 21,000 - 30,000; Full time

Job summary

Omni Royal Orleans Hotel in New Orleans is seeking a dedicated night auditor to oversee overnight hotel operations and serve as Manager on Duty as needed. You will ensure courteous check-in/out, maintain four-star standards, and complete the night audit with accuracy.

The role requires strong customer service, cash handling experience, and the ability to communicate clearly in English. Night shifts, attention to detail, and collaboration with teams across departments are essential.

Qualifications

• Requires strong customer service orientation and guest communications.
• Experience with cash handling and front desk operations.
• Prior night audit and overnight shift experience preferred.
• Good written and spoken English for guest and team communication.
• Ability to work well with others and stay calm under pressure.

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty on occasion.
• Timely and accurate preparation of the Daily Report (DBS/Daily Business Summary).
• Resolving guest issues promptly and diplomatically.
• Knowledge of emergency procedures and safety protocols.
• Prepare VIP, complimentary, and house-use room lists accurately.
• Process guest registrations and complete credit procedures.
• Distribute nightly reports and manage end-of-day postings.
• Handle Express Check-Outs efficiently and balance daily postings.

Skills

Customer service

Cash handling

Night audit experience

Front office experience

English communication

Teamwork

Decision making under pressure

Multitasking

Overnight shift

Computer skills

Local commute

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Omni Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans Hotel

The Omni Royal Orleans offers graceful elegance in a New Orleans French Quarter hotel. Located on the most fashionable corner, St. Louis at Royal, the hotel has received the four-diamond luxury award for over 30 years and has earned the Pinnacle Award for meeting services. Our full property renovation incorporates modern amenities with classic design in our guest rooms, including iconic wrought iron balconies and redesigned public spaces inspired by liveliness of the area's culture through various color palettes and artwork.

Omni Royal Orleans’ associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Royal Orleans Hotel may be your perfect match.

Overview

This team member will ensure the appropriate checking in and checking out of guests in a courteous and professional manner while maintaining four star/four diamond standards and the accurate completion of the night audit process. Additionally, they will be responsible for handling guest issues and forwarding along as needed. Working the overnight shift, this person will serve as the Manager on Duty at times.

Responsibilities

• Oversees overnight operations of the hotel and serves as Manager on Duty at time overnight.
• Timely and accurate preparation of the Daily Report (Daily Business Summary DBS).
• Expeditious and diplomatic resolution of guest problems.
• Fully knowledgeable in all emergency procedures.
• Accurate preparation of VIP, complimentary, house use rooms, and out of order lists.
• Ensure proper registration of guests and credit procedures are followed.
• Distribution of all nightly reports.
• Efficient processing of guaranteed no show billings.
• Maintain current back up reports.
• Handling Express Check-Outs ensuring their completion.
• Ensuring adherence to all systems and control procedures.
• Ensuring that third shift Night Audit checklist and responsibilities are completed.
• Balancing of daily postings and revenue.

Qualifications

• This person must have a high propensity for customer service.
• Previous cash handling experience required.
• Previous night audit experience strongly preferred.
• Previous full-service hotel/resort front office experience required.
• Ability to clearly and pleasantly communicate both verbally and in writing in English with guests, management and co-workers, both in person and by telephone.
• Ability to work cohesively with co-workers both within and outside of department.
• Ability to think clearly, quickly and make concise decisions.
• Ability to prioritize, organize and follow up.
• Ability to work well under pressure, dealing with many arrivals and departures within a short period of time, as well as guest issues, requests and concerns.
• Ability to handle stressful situations, while maintaining a calm and welcoming demeanor.
• Ability to stand for prolonged periods of time.
• Requires working overnight shift.
• Computer Skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).
• Must live within 50 miles of the hotel.

Omni Hotels & Resorts Is An Equal Opportunity/AA/Disability/Veteran Employer. The EEO Is The Law Poster Is Available Using The Following Link

EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.