Rooms Front Office - Front Office Supervisor

Omni Hotels & Resorts; Charlottesville (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Omni Hotels & Resorts seeks a Front Office Supervisor to oversee check-in/check-out and front desk operations, ensuring guests are welcomed with professionalism. You will support leadership and train new associates to uphold service standards and smooth guest experiences.

The role requires prior hotel front office experience, ability to lead, and willingness to cover 2nd/3rd shifts, including nights, weekends and holidays. Proficiency with front desk systems is essential.

Qualifications

• Must have strong customer service orientation.
• Experience with cash handling and financial transactions.
• Ability to manage multiple tasks and guests simultaneously.
• Front desk experience in a hotel setting is required.
• Willingness to work varying shifts including nights and weekends.

Responsibilities

• Oversee check-in and check-out processes to ensure a smooth guest experience.
• Support Director of Front Office and Guest Services Manager in daily operations.
• Lead and train new front desk colleagues.
• Maintain familiarity with all hotel facilities and offerings.
• Understand emergency procedures and radio codes.

Skills

Customer service

Cash handling

Leadership

Training

Front office experience

Education

Previous hotel front office experience

Tools

Synergy

Nucleus

Epitome

Vision

GoConcierge

Microsoft Office

Job description

Front Office Supervisor

Overview: The Front Office Supervisor is responsible for overseeing the check-in and check-out process, ensuring each guest is welcomed with professionalism and courtesy. This position supports the Director of Front Office and the Guest Services Manager in managing daily front desk operations, maintaining high service standards and a smooth guest experience.

Responsibilities

• To be thoroughly acquainted with all check-in policies and procedures.
• To be experienced with various guest scenarios.
• To be familiar with all technical equipment related to the Front Desk.
• To be familiar with all hotel facilities and offerings.
• To understand the influence and importance of all departments on the Front Desk.
• Responsible for the training of new associates.
• Must be familiar with shift checklist and be able to run the desk in absence of the Assistant Manager.
• Understand and be able to perform rooms control duties.
• Broad knowledge of Epitome, Synergy and Vingcard systems.
• Familiar with all reservation special packages.
• Understand all radio codes and emergency procedures.
• Must have the ability to lead, motivate and develop others.

Qualifications

• Attain a high propensity for customer service.
• Previous cash handling experience.
• Ability to stand for prolonged periods of time.
• May require working overnight shift.
• Computer skills (Synergy, Nucleus, Epitome, Vision, GoConcierge, Microsoft Office).
• MUST HAVE PREVIOUS HOTEL FRONT OFFICE EXPERIENCE.
• Must be available to work 2nd and 3rd shifts including nights, weekends and holidays.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster. Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.