Rooms Guest Service - Concierge

Omni Hotels & Resorts; New York (NY); On-site; USD 40,000 - 65,000; Full time

Job summary

Omni Berkshire Place is a luxury New York hotel seeking a friendly, motivated concierge to elevate guest experiences in Midtown Manhattan. You will arrange bookings, assist with airline reconfirmations, and guide guests on local attractions.

Responsibilities include coordinating restaurant reservations, arranging transportation, delivering parcels to guest rooms and maintaining lobby standards in collaboration with Housekeeping. Flexibility to work nights, weekends, and holidays is required.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule including nights, weekends, and holidays.
• Ability to stand for the entire shift.
• Customer service oriented, able to multi-task, detail oriented and well organized.
• Knowledge of surrounding area and its attractions; familiarity with local points of interest.
• Knowledge of Property Management Systems and related computer programs, and MS Office.

Responsibilities

• Arrange bookings and reconfirm airline tickets for guests.
• Be familiar with local attractions to assist guests.
• Arrange restaurant reservations and limousines as required by guests.
• Deliver parcels, mail, and special deliveries to guest rooms.
• Coordinate with the lobby and Housekeeping to keep public areas clean and presentable.
• Accept other duties as assigned by management.
• Set up amenities for guests celebrating special occasions.
• Coordinate special packages with concierge and other departments to meet guest needs.
• Interact with guests in a friendly, welcoming manner and seek ways to improve their hotel experience.

Skills

Customer service

Multi-tasking

Detail oriented

Organizational skills

Area knowledge

Microsoft Office

Tools

PMS software

Job description

Omni Berkshire Place

This luxury New York City Hotel allows you to experience the sophistication of an Upper East Side residence with an enviable location in the heart of Midtown Manhattan. The Omni Berkshire Place is steps away from Fortune 500 companies and some of the city's most illustrious sites like Fifth Avenue Shopping, St. Patrick's Cathedral, Rockefeller Center, Central Park, and Broadway Theatres. Combining modern technology and fresh contemporary decor, the reinvented New York City accommodations have a residential feel that will appeal to both business and leisure travelers.

The Omni Berkshire Place's associates enjoy a dynamic and exciting work environment, comprehensive training and mentoring, along with the pride that comes from working for a company with a reputation for exceptional service. We embody a culture of respect, gratitude and empowerment day in and day out. If you are a friendly, motivated person, with a passion to serve others, the Omni Berkshire Place may be your perfect match.

To go above and beyond guests expectations while providing assistance and services for guests in order to ensure pleasurable accommodations.

• To arrange bookings, reconfirmation of airline tickets etc.
• Be fully acquainted with the different points of interests.
• Assist in arranging for restaurant reservations and limousines as required by our guests.
• Ensure the delivery of parcels, mail, special deliveries, etc. to the guest rooms.
• Ensure that the public area (lobby) is maintained, clean and tidy by partnering with Housekeeping department.
• Accept other special duties as required by management.
• Set up all amenities for guests celebrating special occasions.
• Set up special packages that include pre-calls from the concierge and specialized amenities.
• Interact with other departments to ensure that guest's needs are satisfied.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• Proactively work to seek out ways in which to improve the hotel experience for our guests.
• Handling of special requests i.e. flowers, telegrams, rental cars, forwarding luggage, private cars etc.

Qualifications

• Previous luxury hotel experience is required.
• Must be able to work a flexible schedule and willingness to work nights, weekends, and holidays.
• Ability to stand for the entire scheduled shift.
• Customer service oriented, ability to multi-task, detail orientation, and excellent organizational skills needed.
• Knowledge of the surrounding area and all of its attractions.
• Knowledge of Property Management Systems and related computer programs.
• Strong knowledge of Microsoft Office Software.

Omni Hotels & Resorts is an equal opportunity/AA/Disability/Veteran employer. The EEO is the Law poster is available using the following link: EEOC is the Law Poster.

Omni Hotels & Resorts does not discriminate on the basis of any protected category with respect to the payment of wages.