Luxury Front Office Manager - PM Shifts & Guest Experience

Omni Hotels & Resorts; New York (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Omni Berkshire Place in New York City seeks a Front Office professional to partner with the Director of Front Office Operations to maximize front desk efficiency.

The role requires luxury-hotel experience, flexibility for a PM/overnight schedule, and strong guest service, communication, and computer skills with Property Management Systems.

Candidates should be organized, detail-oriented and able to train associates and coordinate with departments to maintain Omni standards.

Qualifications

• Experience in luxury hotel front office or guest services.
• Ability to train associates on Omni Standards.
• Flex schedule including PM and overnight shifts.

Responsibilities

• Collaborate with the Director of Front Office Operations to improve efficiency.
• Train associates to Omni Standards and ensure consistent guest service.
• Communicate with department managers and night audit on shift.
• Handle guest complaints and maintain guest satisfaction.
• Maintain familiarity with the hotel computer system and perform maintenance/troubleshooting.
• Prepare group information sheets and balance/outgoing reports.
• Process check-out with balance and daily credit checks.
• Adhere to Front Office controls and support Marketing programs.
• Collaborate with Loyalty Ambassador to service select guests.

Skills

Customer service

Multi-tasking

Detail orientation

Organizational skills

Communication skills

Tools

Property Management Systems

Microsoft Office

Job description

Omni Berkshire Place in New York City seeks a Front Office professional to partner with the Director of Front Office Operations to maximize front desk efficiency.

The role requires luxury-hotel experience, flexibility for a PM/overnight schedule, and strong guest service, communication, and computer skills with Property Management Systems.

Candidates should be organized, detail-oriented and able to train associates and coordinate with departments to maintain Omni standards.