Rooms Controller - Elevate Guest Experiences

The Broken Keel; Rancho Mirage (CA); On-site; USD 24,000 - 34,000; Full time

Job summary

Westin Rancho Mirage Golf Resort & Spa in Rancho Mirage, CA, is seeking a Rooms Controller to support daily hotel operations and deliver elevated guest experiences. The role focuses on accurate room inventory, timely readiness, and seamless coordination with Reservations, Front Desk, Housekeeping, and Engineering.

The ideal candidate has prior hotel experience in Front Office, Rooms Control, or Reservations, strong knowledge of hotel operations, and proficiency with PMS.

Qualifications

• Prior hotel experience in Front Office, Rooms Control, or Reservations is required.
• Strong understanding of hotel operations and room inventory management.
• Proficiency with property management systems (PMS) and general hotel systems.
• Excellent organizational and communication skills.

Responsibilities

• Manage room inventory and assignments to ensure accurate guest arrivals.
• Coordinate with Reservations, Front Desk, Housekeeping, and Engineering on room readiness.
• Assign rooms based on guest preferences, VIP status, loyalty, and requests.
• Proactively manage early arrivals, late departures, upgrades, and personalized experiences.
• Monitor room availability to optimize flow and efficiency.
• Review occupancy forecasts, group blocks, and upcoming arrivals for pre-arrival planning.
• Serve as central communication point across departments to resolve room issues.
• Address maintenance needs, overbooking, and last-minute changes calmly.

Skills

Front Office experience

Rooms Control experience

Reservations experience

PMS proficiency

Tools

PMS

Job description

Westin Rancho Mirage Golf Resort & Spa in Rancho Mirage, CA, is seeking a Rooms Controller to support daily hotel operations and deliver elevated guest experiences. The role focuses on accurate room inventory, timely readiness, and seamless coordination with Reservations, Front Desk, Housekeeping, and Engineering.

The ideal candidate has prior hotel experience in Front Office, Rooms Control, or Reservations, strong knowledge of hotel operations, and proficiency with PMS.