Guest Relations Rooms Controller - Inventory & Service

Hyatt Hotels Corporation; Arizona; Presencial; USD 42.000 - 52.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Complimentary room nights

Discounted room rates

Health insurance

401K with company match

Paid time off

Family bonding time

Employee stock purchase plan

Access to resort facilities

Descripción de la vacante

Miraval is seeking a Rooms Controller to support the Guest Relations team, managing room inventory and timely blocking for guests and groups across departments.

This role reviews packages, ensures billing is set up correctly, handles payments, answers guest inquiries, and serves as the backbone of the guest relations operation. Hotel front desk experience and Opera PMS familiarity are prized.

Formación

• Hotel Front Desk experience is required.
• Strong teamwork to satisfy guests in a fast-paced environment.
• Refined verbal and written communication skills with telephone etiquette.
• Strong attention to detail and organizational abilities.
• Ability to sit for extended periods and occasionally stand/walk.
• Flexible schedule including weekends and holidays.

Responsabilidades

• Provide support to Guest Relations while managing room inventory and blocking for individuals and groups across departments.
• Review packages prior to arrival and ensure billing is set up for a smooth guest experience.
• Review billing, process payments, answer calls, and respond to guest inquiries.
• Serve as a strong administrative backbone to the Miraval Guest Relations team.

Conocimientos

Teamwork

Communication

Attention to detail

Telephone etiquette

Herramientas

Opera PMS

Descripción del empleo

Miraval is seeking a Rooms Controller to support the Guest Relations team, managing room inventory and timely blocking for guests and groups across departments.

This role reviews packages, ensures billing is set up correctly, handles payments, answers guest inquiries, and serves as the backbone of the guest relations operation. Hotel front desk experience and Opera PMS familiarity are prized.