Rooms Controller

Westin Rancho Mirage Golf Resort & Spa; Rancho Mirage (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

Westin Rancho Mirage Golf Resort & Spa is seeking a Rooms Controller to support daily Front Office operations and ensure optimal room readiness for guest arrivals. You will collaborate with Reservations, Front Desk, Housekeeping, and Engineering to execute accurate room assignments, manage early arrivals, and respond to special requests with calm, guest-focused stewardship.

The role requires prior hotel experience in Front Office or Rooms Control, strong organizational and communication skills,

Qualifications

• Prior hotel experience in Front Office, Rooms Control, or Reservations required; resort or full-service hotel experience strongly preferred.
• Strong understanding of hotel operations, room inventory management, and guest flow coordination.
• Familiarity with Marriott Bonvoy or comparable loyalty programs preferred.
• Proven ability to deliver attentive, guest-centric service with a focus on anticipation and personalization.
• Excellent organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environment.
• Strong communication and collaboration skills across all hotel departments.
• Proficiency with property management systems (PMS) and general hotel systems.
• Ability to problem-solve quickly, calmly, and effectively under pressure.
• Flexibility to work varied shifts, including evenings, weekends, and holidays as business levels require.

Responsibilities

• Manage room inventory and assignments with accuracy to ensure all guest arrivals are thoughtfully prepared.
• Coordinate with Reservations, Front Desk, Housekeeping, and Engineering to align room readiness with arrival timelines.
• Assign rooms based on guest preferences, VIP status, loyalty recognition, and special requests.
• Proactively manage early arrivals, late departures, upgrades, and personalized guest experiences.
• Monitor room availability throughout the day to maintain optimal flow and operational efficiency.
• Conduct pre-arrival planning by reviewing occupancy forecasts, group blocks, and upcoming arrivals.
• Serve as a central communication point across departments to resolve room-related issues quickly.

Skills

Front Office operations

Guest service orientation

Communication skills

Organizational skills

PMS proficiency

Team collaboration

Tools

PMS software

Job description

Westin Rancho Mirage Golf Resort & SpaAbout WestinAt Westin Hotels & Resorts, we are committed to empowering the well‑being of our guests. Through refreshing environments, thoughtful amenities, and revitalizing programming, we help ensure guests leave feeling better than when they arrived. We understand that travel can challenge well‑being, and we take pride in being trusted partners who anticipate needs, deliver instinctive service, and create journeys that help guests be at their best.We’re seeking dynamic leaders who are adaptable, intuitive, and genuinely care about the well‑being of both guests and associates. At Westin Rancho Mirage Golf Resort & Spa, we believe that together, we rise.Position SummaryThe Rooms Controller plays an essential role in supporting the daily operations of The Westin Rancho Mirage Golf Resort & Spa, with a strong focus on delivering elevated guest experiences that reflect a commitment to renewal, comfort, and well-being.Key ResponsibilitiesManage room inventory and assignments with accuracy to ensure all guest arrivals are thoughtfully preparedCoordinate closely with Reservations, Front Desk, Housekeeping, and Engineering to align room readiness with arrival timelinesAssign rooms based on guest preferences, VIP status, loyalty recognition (e.g., Marriott Bonvoy), and special requestsProactively manage early arrivals, late departures, upgrades, and personalized guest experiencesContinuously monitor room availability throughout the day to maintain optimal flow and operational efficiencyConduct thorough pre‑arrival planning by reviewing occupancy forecasts, group blocks, and upcoming arrivalsServe as a central communication point across departments to resolve room-related issues quickly and effectivelyAddress maintenance needs, overbooking scenarios, and last‑minute changes with calm, guest‑first problem solvingQualifications & RequirementsPrior hotel experience in Front Office, Rooms Control, or Reservations required; resort or full-service hotel experience strongly preferredStrong understanding of hotel operations, room inventory management, and guest flow coordinationFamiliarity with Marriott Bonvoy or comparable loyalty programs preferredProven ability to deliver attentive, guest-centric service with a focus on anticipation and personalizationExcellent organizational skills with the ability to manage multiple priorities in a fast-paced, dynamic environmentStrong communication and collaboration skills across all hotel departmentsProficiency with property management systems (PMS) and general hotel systemsAbility to problem-solve quickly, calmly, and effectively under pressureFlexibility to work varied shifts, including evenings, weekends, and holidays as business levels requireA professional, composed demeanor with a commitment to delivering elevated guest experiences aligned with a wellness-focused hospitality environmentBackground Check NoticeIn accordance with the Fair Credit Reporting Act (FCRA) and applicable state laws, a consumer report (background check) may be obtained as part of the employment process. You will receive all required disclosures, authorizations, and notices prior to any adverse employment decision.Equal Employment OpportunityWestin Rancho Mirage Golf Resort & Spa is an Equal Employment Opportunity employer. We are committed to fostering an inclusive workplace and do not discriminate based on any protected characteristic under federal, state, or local law