Room Service Concierge & Guest Experience

Four Seasons; Puerto Rico; On-site; USD 26,000 - 42,000; Full time

Job summary

Four Seasons Resort and Residences Puerto Rico in Bahia Beach invites an attentive Guest Services Associate to deliver exceptional service by taking guest orders by phone, describing menu items, and coordinating with the kitchen and room service for timely deliveries.

Responsibilities include answering inquiries, processing orders, ensuring accuracy of charges, and assisting with amenity requests while maintaining Four Seasons standards of conduct. High school education required.

Qualifications

• Education: High school diploma or equivalent.
• Hospitality or food service experience preferred.
• Ability to communicate clearly in English.

Responsibilities

• Answer telephone order requests courteously and gather all required information.
• Describe menu items with vivid details to guests.
• Coordinate orders with the kitchen and Room Service to ensure timely delivery.
• Record guest charges accurately and close checks.
• Anticipate guest needs and respond to requests promptly.
• Stock and order items and assist in tray setup.

Skills

Phone etiquette

Guest service

Communication

Education

High school education

Job description

Four Seasons Resort and Residences Puerto Rico in Bahia Beach invites an attentive Guest Services Associate to deliver exceptional service by taking guest orders by phone, describing menu items, and coordinating with the kitchen and room service for timely deliveries.

Responsibilities include answering inquiries, processing orders, ensuring accuracy of charges, and assisting with amenity requests while maintaining Four Seasons standards of conduct. High school education required.