Room Attendant

The Osthoff Resort; Elkhart Lake (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Resort-wide discounts

Flexible scheduling

Advancement opportunities

Job summary

The Osthoff Resort in Elkhart Lake, Wisconsin seeks a hotel housekeeper to maintain clean guest rooms and provide stayover and checkout service, ensuring rooms meet cleanliness standards and the AAA Four Diamond brand expectations.

You will work independently and with a team, stand for up to 8 hours, lift up to 25 pounds, and keep a cheerful, professional demeanor while addressing guest inquiries and assisting coworkers. The role offers benefits and seasonal scheduling.

Qualifications

• High School Diploma preferred.
• Must be able to work weekends during summer and some holidays.
• Capable of independent and team work.
• Able to stand up to 8 hours daily and lift up to 25 pounds.
• Maintain a cheerful, professional demeanor and provide guest service.

Responsibilities

• Provide stayover and checkout service to guests.
• Keep rooms clean and ready for the next guest.
• Note anything broken or missing; report non-working equipment.
• Secure lost and found items and return items to proper places.
• Respond to guest inquiries and resolve concerns with courtesy and speed.
• Assist coworkers as needed and perform other duties as assigned.

Skills

Teamwork

Time management

Attention to detail

Positive attitude

Customer service

Education

High School Diploma

Job description

Job Purpose

Housekeepers clean guest rooms—they provide stayover service to in-house guests and provide checkout service for incoming guests. Housekeepers help create the best experience possible to resort guests, ensuring rooms are above cleanliness expectations and supporting the AAA Four Diamond brand expectation.

Duties and Responsibilities

• Provide stayover service based on which type each guest chooses
• Provide checkout service per the Housekeeping Training Manual—cleaning the room to ready it for the next guest
  • Note anything broken or missing from the unit
  • Note anything unable to be cleaned with the products available
  • Secure lost and found items left by guests
• Report any equipment or appliances not working
• Clean up cart and closet at the end of shift
• Return all items to their proper places
• Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
• Assist coworkers as needed
• All other duties as assigned

Qualifications

• Education: High School Diploma preferred
• Must be able to work most weekends during summer and some holidays
• Comfortable working independently and within a team
• Ability to be on your feet for up to 8 hours each day—also be able to use stairs, reach, bend, kneel, crouch, and/or crawl
• Ability to lift and move up to 25 pounds
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to exhibit a cheerful and professional demeanor towards guests and other team members
• Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
• Be able to focus on detail and multi-task in a fast-paced environment
• Possess great time management skills, with the ability to think on the spot
• Ability to learn quickly and accurately

Why Work at the Osthoff Resort?

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.