Houseperson

The Osthoff Resort & Spa; Elkhart Lake (WI); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Paid time off

Health insurance

Dental insurance

Vision insurance

401(k) with company match

Employee discounts

Job summary

The Osthoff Resort & Spa is seeking a dedicated Houseperson to maintain guest rooms and public spaces, ensuring cleanliness and readiness for guests. You will handle linens, trash, and supplies, while assisting with light housekeeping tasks across the resort.

Ideal candidates are able to work weekends in summer, collaborate with team members, and lift up to 50 pounds in a fast-paced environment while upholding the resort's service standards.

Qualifications

• Education: some high school preferred.
• Strong customer/guest service skills.
• Must be able to work most weekends during summer and some holidays.
• Ability to work independently and within a team.
• Ability to stand for up to 8 hours and lift up to 50 pounds.
• Positive attitude and ability to create guest experiences.

Responsibilities

• Strip used linen and trash from checkout rooms
• Collect trash and linens from hallways and take to appropriate areas
• Collect trash from housekeeping closets and guest laundry rooms
• Collect and replenish pool towels
• Take trash to the compacter and recyclables to the recycling dumpster
• Make beds as assigned
• Assist with radio calls
• Assist with stocking housekeeping closets
• Assist with vacuuming hallways and stairwells
• Perform final hall sweeps
• Empty all trash bins daily
• Promote The Osthoff Resort's service principle by example - respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
• Assist coworkers as needed
• All other duties as assigned

Skills

Customer service

Guest satisfaction

Teamwork

Time management

Education

Some high school

Job description

Job Purpose

The Houseperson position is responsible for removing linens and trash from checkout rooms, collecting and transporting linens to our in-house laundry facility, and maintaining the cleanliness of an assigned area within the resort. Housepersons help create the best experience possible to resort guests, ensuring the resort is above cleanliness expectations and supporting the AAA Four Diamond brand expectation.

Duties And Responsibilities

• Strip used linen and trash from checkout rooms
• Collect trash and linens from hallways and take to appropriate areas
• Collect trash from housekeeping closets and guest laundry rooms
• Collect and replenish pool towels
• Take trash to the compacter and recyclables to the recycling dumpster
• Make beds as assigned
• Assist with radio calls
• Assist with stocking housekeeping closets
• Assist with vacuuming hallways and stairwells
• Perform final hall sweeps
• Empty all trash bins daily
• Promote The Osthoff Resort's service principle by example - respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
• Assist coworkers as needed
• All other duties as assigned

Qualifications

• Education: some high school preferred
• Strong customer/ guest service skills
• Must be able to work most weekends during summer and some holidays
• Comfortable working independently and within a team
• Ability to be on your feet for up to 8 hours each day - also be able to use stairs, reach, bend, kneel, crouch, and/or crawl
• Ability to lift and move up to 50 pounds
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to exhibit a cheerful and professional demeanor towards guests and other team members
• Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
• Be able to work and multi-task in a fast-paced environment
• Possess great time management skills, with the ability to think on the spot
• Ability to learn quickly and accurately

Why Work at the Osthoff Resort

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.