Assistant Restaurant Manager

The Osthoff Resort & Spa; Elkhart Lake (WI); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Paid time off

Health insurance

401(k) with company match

Resort-wide discounts

Job summary

The Osthoff Resort & Spa in Elkhart Lake, Wisconsin, seeks an Assistant Restaurant Manager to oversee front- and back-of-house operations and lead a diverse team in delivering world-class dining experiences. You will manage schedules, training, and service quality to ensure guest satisfaction and consistency across both resort restaurants.

Ideal candidates bring 3+ years of restaurant leadership, a true hospitality mindset, and strong communication skills.

Qualifications

• Education: High School Diploma
• 3+ years of restaurant management experience
• Strong leadership and communication skills
• Passion for hospitality and guest satisfaction
• Ability to manage a diverse team
• Knowledge of cuisine, wine, beer, and liquor
• Food safety certification and bartending license preferred/requested

Responsibilities

• Lead front- and back-of-house operations for the home restaurant and support other restaurant
• Create staff schedules and manage payroll for the restaurant
• Provide on-the-job training for new team members
• Continually train team to improve knowledge and service
• Coach employees to maintain high performance and morale
• Ensure smooth restaurant operations including hosting, bussing, bartending, and serving as needed
• Stay updated on procedures and menus to cover other restaurant shifts as required
• Update POS and daily reports; assist with inventory and ordering as needed
• Maintain food safety and sanitation standards at all times
• Attend meetings and perform other duties as assigned

Skills

Leadership

Staff training

Communication

Guest service

Decision making

Time management

Food safety

Wine & spirits knowledge

Staff motivation

Education

High School Diploma

Tools

POS systems

Job description

Opportunity:

The Osthoff Resort is an award-winning AAA Four Diamond property located on the beautiful shores of Elkhart Lake. Renowned for our warm Midwest hospitality, we offer a variety of culinary experiences, including casual beach-side fare to elevated dining. We are seeking a talented Assistant Restaurant Manager to help with restaurant operations and deliver memorable dining experiences that match the beauty and prestige of our resort.

Opportunity:

The Osthoff Resort is an award-winning AAA Four Diamond property located on the beautiful shores of Elkhart Lake. Renowned for our warm Midwest hospitality, we offer a variety of culinary experiences, including casual beach-side fare to elevated dining. We are seeking a talented Assistant Restaurant Manager to help with restaurant operations and deliver memorable dining experiences that match the beauty and prestige of our resort.

In this hands-on position, you will oversee front and back-of-house operations of your ‘home’ restaurant, while also understanding operations for the other restaurant. You will lead a team with a variety of experience levels and work on continuously improving their skills. You will ensure the highest standards of quality, consistency, and service, playing a key role in the guest experience.

• The Assistant Restaurant Manager position is a full-time position, which includes eligibility for our complete benefit package, including paid vacation time, health insurance, 401K plus company match, resort-wide discounts, and more!
• This is an hourly position ranging from $20-$24 an hour, plus the opportunity to make tips and gratuities.

Duties and Responsibilities:

• Display exceptional leadership by providing a positive work environment and demonstrating a dedicated and professional approach to management
• Create schedules and manage payroll for home restaurant
• Provide on-the-job training for new team members
• Increase overall knowledge and expertise for all team members by continual and consistent training
• Provide coaching to employees as appropriate
• Ensure the smooth and efficient operation of the restaurant by hosting, bussing, bartending, expediting, and serving as needed
• Stay up to date with the procedures/menus/etc. in other restaurant in order to fill in there as needed
• Motivate and inspire team members by creating value and contagious energy
• Assist Restaurant Manager with fine-tuning systems to enhance guests’ experience and create consistency
• Update POS system when needed
• Fill out daily reports/bank deposit/cash drawer
• Assist with monthly inventory and weekly ordering as needed
• Review daily checklists and maintenance schedules
• Report any equipment maintenance or replacement needs
• Ensure all food safety and sanitation protocols are strictly followed
• Attend meetings as needed
• All other duties as assigned

Skills/Requirements:

• Education: High School Diploma
• 3+ years of experience in a restaurant setting with proven leadership experience
• Strong leadership and communication skills
• Passion for hospitality and a commitment to creating guests for life
• Excellent interpersonal skills for diplomatically handling team members and guests
• Ability to work under pressure and make decisions confidently
• Skilled trainer of service technique and customer satisfaction skills
• Knowledge of cuisine, wine, beer, and liquor
• Must have or be willing to obtain a food safety certification and bartending license
• Maintain positive can-do attitude, and inspire that trait in others
• Possess great time management skills, with the ability to think on the spot
• Must have flexibility in time to meet the business needs of the department and resort

Why Work at the Osthoff Resort?

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.