Room Attendant

The Osthoff Resort & Spa; Elkhart Lake (WI); On-site; USD 16,531 - 22,041; Full time

Benefits offered by this job

Paid time off

Medical insurance

Dental insurance

Vision insurance

401(k) with match

Resort discounts

Flexible scheduling

Advancement opportunities

Job summary

The Osthoff Resort & Spa is seeking a Room Attendant in the Housekeeping Department to uphold our high standards of guest comfort and cleanliness. You will service guest rooms, respond to requests, and ensure spaces meet AAA Four Diamond expectations.

Ideal candidates will have strong guest service skills, the ability to work weekends during summer, and the stamina to be on your feet for long shifts. Join a team that values reliability, courtesy, and professional presentation.

Qualifications

• Education: High School Diploma preferred.
• Strong customer/guest service skills.
• Must be able to work most weekends during summer and some holidays.
• Comfortable working independently and within a team.
• Ability to be on your feet for up to 8 hours each day and use stairs, reach, bend, kneel, crouch, and/or crawl.
• Ability to lift and move up to 25 pounds.
• Positive attitude contributing to a diverse work environment.
• Cheerful and professional demeanor toward guests and team members.
• Willingness to go above and beyond to create memorable guest experiences.
• Able to focus on detail and multi‑task in a fast-paced environment.
• Strong time management and on‑the‑spot thinking skills.
• Ability to learn quickly and accurately.

Responsibilities

• Provide stayover service based on guest type.
• Provide checkout service and clean the room for the next guest.
• Note any broken or missing items and report.
• Deep clean guest rooms.
• Report equipment or appliances not working.
• Return all items to their proper places.
• Promote service principles by addressing guest inquiries and concerns courteously.
• Assist coworkers as needed.
• All other duties as assigned.

Skills

Guest service

Teamwork

Detail orientation

Time management

Education

High School Diploma preferred

Job description

Room Attendant (Housekeeping Department)

Job Purpose

Housekeepers clean guest rooms—they provide stayover service to in-house guests and provide checkout service for incoming guests. Housekeepers help create the best experience possible to resort guests, ensuring rooms are above cleanliness expectations and supporting the AAA Four Diamond brand expectation.

Room Attendant (Housekeeping Department)

Job Purpose

Housekeepers clean guest rooms—they provide stayover service to in-house guests and provide checkout service for incoming guests. Housekeepers help create the best experience possible to resort guests, ensuring rooms are above cleanliness expectations and supporting the AAA Four Diamond brand expectation.

Duties And Responsibilities

• Provide stayover service based on which type each guest chooses
• Provide checkout service per the Housekeeping Training Manual—cleaning the room to ready it for the next guest
  • Note anything broken or missing from the unit
  • Note anything unable to be cleaned with the products available
  • Secure lost and found items left by guests
• Deep clean guest rooms
• Report any equipment or appliances not working
• Clean up cart and closet at the end of shift
• Return all items to their proper places
• Promote The Osthoff Resort’s service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner. Make sure to inform a team leader of any problems.
• Assist coworkers as needed
• All other duties as assigned

Qualifications

• Education: High School Diploma preferred
• Strong customer/ guest service skills
• Must be able to work most weekends during summer and some holidays
• Comfortable working independently and within a team
• Ability to be on your feet for up to 8 hours each day—also be able to use stairs, reach, bend, kneel, crouch, and/or crawl
• Ability to lift and move up to 25 pounds
• Must possess a positive attitude as a contributor to a diverse work environment
• Ability to exhibit a cheerful and professional demeanor towards guests and other team members
• Must have the willingness to go above and beyond what is expected to create meaningful guest experiences
• Be able to focus on detail and multi-task in a fast-paced environment
• Possess great time management skills, with the ability to think on the spot
• Ability to learn quickly and accurately

Why Work at the Osthoff Resort?

At The Osthoff Resort & Spa, we believe exceptional guest experiences start with an exceptional team. We foster a supportive, welcoming culture where employees are valued, encouraged, and empowered to grow. Team members enjoy competitive pay and a comprehensive benefits package, including paid time off, medical, dental, and vision insurance, a 401(k) with company match, resort-wide discounts, and more. Flexible scheduling and opportunities for advancement make it easy to build a rewarding career while maintaining balance. Here at The Osthoff, you're more than an employee—you’re part of a team that takes pride in creating memorable experiences for our guests.

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

Located in the charming lakeside village of Elkhart Lake, The Osthoff Resort & Spa offers an elevated and inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, the resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Surrounded by natural beauty, rich history, and a vibrant sense of community, our team enjoys a setting that feels both inspiring and welcoming year-round. Whether you're seeking professional growth, meaningful connections, or a better quality of life, The Osthoff offers the chance to be part of a respected hospitality team dedicated to creating memorable experiences in an extraordinary location.