Server

The Osthoff Resort & Spa; Elkhart Lake (WI); On-site; USD 16,531 - 34,440; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Discounts

Flexible scheduling

Work-life balance

Job summary

The Osthoff Resort in Elkhart Lake, Wisconsin is hiring a skilled server to join our Food & Beverage team. You will provide prompt, courteous service, present menus, take orders, and ensure a seamless dining experience for guests.

We value a positive attitude, one year of serving experience, and knowledge of beer, wine and liquor. Expect competitive pay, benefits, and opportunities to grow within a renowned AAA Four Diamond resort.

Qualifications

• Must be at least 18 years old.
• Strong customer/guest service skills.
• At least one year of serving experience.
• Able to understand the predominant language of our guests.
• Knowledge of beer, wine and liquor and common drink recipes.
• Basic math skills and ability to handle money and operate the POS.
• Able to stand for long periods and maintain a positive attitude in a diverse environment.

Responsibilities

• Greet guests warmly and professionally.
• Present menus, answer questions, and make recommendations.
• Accurately take and enter orders.
• Provide attentive table service and anticipate guest needs.
• Present checks, process payments, and thank guests.
• Resolve guest inquiries or concerns courteously and promptly.
• Inform management of any issues and maintain a harmonious work environment.
• Maintain presentation, sanitation, and organization of the work area.
• Set tables according to standards during and after service.
• Stay updated on current menu, features, and 86’ed items.
• Assist with opening/closing checklists and end-of-day reports.
• Fill in as needed to ensure smooth restaurant operations.

Skills

Customer service

Communication

POS experience

Money handling

Stand long hours

Tools

POS system

Job description

The Osthoff Resort is seeking a skilled server to join our Food & Beverage team! The ideal candidate will provide prompt, efficient, and courteous service to ensure the best experience possible to restaurant guests, supporting the AAA Four Diamond brand expectation.

Duties and Responsibilities

• Greet guests with warmth and professionalism
• Present menus and specials, answer questions regarding the menu, and make thoughtful recommendations
• Accurately take and enter orders
• Provide attentive table service, anticipating guest needs and ensuring a seamless dining experience
• Present checks, process payments, and thank guests for their visit
• Promote the Osthoff Resort's service principle by example—respond to/resolve guest inquiries, complaints or concerns in a courteous, timely and efficient manner
• Inform Restaurant Manager/Supervisor/Team Leader of any issues
• Maintain a harmonious work environment
• Maintains service presentation, sanitation, and organization of work area
• Set tables according to standards during and after service
• Stay updated on current menu choices, features, menu deviations, and 86’ed items
• Assist in the checklists at the beginning/end of each shift with the team, including polishing, cleaning, prepping, and restocking of supplies
• Complete proper end-of-day reports (Sales Reports, Financial Reports, Tip Reports)
• Be available to fill in as needed to ensure the smooth and efficient operation of the restaurant as directed by the restaurant manager or immediate supervisor
• All other duties as assigned

Qualifications

• At least 18 years of age
• Strong customer/guest service skills
• At least one year of serving experience
• Be able to communicate and understand the predominant language(s) of our Guests
• Have working knowledge of beer, wine and liquor and common drink recipes
• Possess basic math skills and the ability to handle money and operate the POS
• Be able to work in a standing position for long periods of time
• Must possess a positive attitude as a contributor to a diverse work environment

Why Work at the Osthoff Resort

The Osthoff Resort’s mission is to deliver the best Midwest resort experience to our guests. In order to do this, we are aways striving to create a positive and supportive work environment where our team members can thrive. Enjoy competitive pay and great benefits including medical, dental, and vision, 401(k) with company matching, resort-wide discounts, and more! We offer flexible scheduling to fit your lifestyle because we value work-life balance and know that time with family and friends is just as important as a rewarding career. At The Osthoff Resort, you're not just a part of our team—you're a part of our family. Come grow with us and love where you work!

The Osthoff Resort is an Equal Employment Opportunity Employer.

About Us

At The Osthoff Resort, located in the heart of Elkhart Lake, Wisconsin, we pride ourselves on providing an unforgettable experience for our guests. Nestled along the pristine shores of the lake, our resort offers a luxurious yet inviting atmosphere with world-class accommodation, exceptional dining, and a range of leisure activities. With a focus on personalized service and creating lasting memories, The Osthoff Resort is a cherished destination for those seeking relaxation, adventure, and a true Wisconsin getaway. Join our team and be part of a dedicated, passionate group of professionals committed to delivering outstanding hospitality in one of the most beautiful locations in the state.