Onsite Field Operations Manager – Rochester, MN

Via; Rochester (MN); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Free medical plans

401K matching

Job summary

Via is seeking a Field Manager to lead daily onsite operations in Rochester, MN, ensuring safe, reliable, and accessible transportation. You will make real-time decisions on fleet and driver supply, guide drivers, and translate rider feedback into improvements.

You will work in a hands-on role, staying in the field to understand service needs and coordinate with city partners and Via teams to raise performance and rider experience.

Qualifications

• Experience in operations leadership and people management.
• Strong background in logistics and customer service.
• Ability to solve problems in field conditions and in real time.

Responsibilities

• Run the daily onsite operations of our service to provide safe, reliable transportation.
• Make real-time decisions about fleet, driver supply, and rider needs.
• Guide and support drivers, building trust and ensuring great service.
• Translate rider and community feedback into actionable improvements.
• Use data to diagnose performance issues and implement solutions.
• Serve as the operational bridge between city partners, drivers, and Via teams.

Skills

Operations management

People management

Logistics

Customer service

Process improvement

Field operations

Job description

Via is seeking a Field Manager to lead daily onsite operations in Rochester, MN, ensuring safe, reliable, and accessible transportation. You will make real-time decisions on fleet and driver supply, guide drivers, and translate rider feedback into improvements.

You will work in a hands-on role, staying in the field to understand service needs and coordinate with city partners and Via teams to raise performance and rider experience.