Robotics Field Service Technician - Home Deployments

Weave Robotics; San Francisco (CA); Vor Ort; USD 65.000 - 85.000; Vollzeit

Zusammenfassung

Weave Robotics is seeking a hands-on Field Service Technician to deploy, service, and repair robots at customer locations. You will own on-site diagnostics, perform installations and preventive maintenance, and document root causes for engineering to improve future deployments.

You will communicate clearly with customers, manage field visits independently, and ensure fleet reliability as robots scale across homes and businesses.

Qualifikationen

• 2+ years field deployment, servicing, or supporting electromechanical, robotic, industrial automation, or network-connected systems.
• Proven ability to diagnose issues spanning mechanical, electrical, networking, and application software.
• Comfortable using a multimeter and standard diagnostic equipment to isolate faults.
• Familiarity with Linux or command-line tools is welcome but not required.

Aufgaben

• Deploy robotic systems: Install, configure, calibrate, and validate robots at customer locations, ensuring successful deployments and a seamless customer experience.
• Maintain fleet health: Perform preventative maintenance, upgrades, repairs, and hardware replacements to keep robots operating reliably.
• Diagnose, resolve, and track issues: Troubleshoot mechanical, electrical, software and networking issues in the field, coordinating with engineering teams when needed.
• Improve operational processes: Help refine deployment procedures, service documentation, and troubleshooting workflows as the fleet grows.
• Support customers: Directly interface with customers to help them understand robot capabilities, best practices, and new features during visits.

Kenntnisse

Field service experience

Troubleshooting skills

Hardware debugging

Linux/CLI familiarity

Customer communication

Ticketing systems

Independent field work

Tools

Jira

Linear

ServiceNow

Zendesk

Jobbeschreibung

Weave Robotics is seeking a hands-on Field Service Technician to deploy, service, and repair robots at customer locations. You will own on-site diagnostics, perform installations and preventive maintenance, and document root causes for engineering to improve future deployments.

You will communicate clearly with customers, manage field visits independently, and ensure fleet reliability as robots scale across homes and businesses.