Robotics Field Service Engineer - Uptime Champion

Formic; San Francisco (CA); On-site; USD 40,000 - 61,000; Full time

Benefits offered by this job

Equity in Formic

Healthcare coverage

Home office stipend

Cell phone reimbursement

Paid time off 15 days

Job summary

Formic is seeking a Robotics Field Service Engineer to own technical issues across deployed robotic cells. You will diagnose failures, restore production, and perform maintenance in uptime-critical environments, representing Formic directly at customer facilities.

This hands-on role requires strong troubleshooting, detailed documentation, and travel up to 80% with significant onsite work and field support responsibilities.

Qualifications

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems.
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Comfortable with local travel up to 80% and overnight travel up to 50%.
• Clear written and verbal communicator capable of producing structured service documentation.
• Demonstrated commitment to safety and disciplined field execution.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS.
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
• Monitor system performance remotely using Formic dashboards and fleet tools.
• Document service work, root cause analysis, and follow-up actions with clarity and precision.
• Identify recurring failure patterns and elevate systemic risks for broader improvement.
• Build professional, trusted relationships with plant managers and site personnel.
• Operate with strict adherence to safety standards, including LOTO and industrial compliance.
• Participate in RCA sessions, audits, and continuous improvement initiatives.
• Continuously expand technical depth across robotics, controls, networking, and industrial systems.

Skills

Field service experience

Troubleshooting

Electrical schematics

Documentation

Travel willingness

Clear communicator

Tools

CMMS

Job description

Formic is seeking a Robotics Field Service Engineer to own technical issues across deployed robotic cells. You will diagnose failures, restore production, and perform maintenance in uptime-critical environments, representing Formic directly at customer facilities.

This hands-on role requires strong troubleshooting, detailed documentation, and travel up to 80% with significant onsite work and field support responsibilities.