Robotics Field Service Engineer: Onsite Uptime Specialist

Formic; Austin (TX); On-site; USD 83,000 - 126,000; Full time

Benefits offered by this job

Equity in Formic

Commissions

Healthcare coverage

Insurance benefits (FSA/DCFSA)

EAP

Parental leave

401(k)

Home office stipend

Cell phone reimbursement

Paid time off

Job summary

Formic is seeking a Robotics Field Service Engineer to own frontline technical responsibilities across deployed robotic cells. You will diagnose failures, restore production, perform preventative and corrective maintenance, and act as the face of Formic at customer facilities.

This hands-on, high-accountability role requires strong troubleshooting, calm execution during production interruptions, and thorough documentation. Travel up to 80% locally with some overnight stays.

Qualifications

• 3+ years of hands-on field service experience in robotic or industrial automation.
• Strong troubleshooting across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Willingness to travel up to 80% locally and overnight travel up to 50%.
• Clear written and verbal communicator capable of producing structured service documentation.
• Demonstrated commitment to safety and disciplined field execution.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells.
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly.
• Provide hands-on technical support to customer operators and maintenance teams.
• Log service activity, asset updates, and spare part requirements in CMMS systems.
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders.
• Monitor system performance remotely using Formic dashboards and fleet tools.
• Document service work, root cause analysis, and follow‑up actions with clarity and precision.
• Identify recurring failure patterns and elevate systemic risks for broader improvement.
• Build professional, trusted relationships with plant managers and site personnel.
• Operate with strict adherence to safety standards, including LOTO and industrial compliance.
• Participate in RCA sessions, audits, and continuous improvement initiatives.
• Continuously expand technical depth across robotics, controls, networking, and industrial systems.

Skills

Field service

Troubleshooting

Schematics

CMMS

Communication

Safety

Job description

Formic is seeking a Robotics Field Service Engineer to own frontline technical responsibilities across deployed robotic cells. You will diagnose failures, restore production, perform preventative and corrective maintenance, and act as the face of Formic at customer facilities.

This hands-on, high-accountability role requires strong troubleshooting, calm execution during production interruptions, and thorough documentation. Travel up to 80% locally with some overnight stays.