Robotics Field Service Engineer — On‑Site Uptime Specialist

Formic Technologies; San Francisco (CA); On-site; USD 83,097,000 - 126,078,000; Full time

Benefits offered by this job

Equity in Formic

Competitive & Uncapped Commission

Comprehensive Healthcare Coverage

Additional Insurance Benefits

Employee Assistance Program (EAP)

Paid Parental Leave Program

Company-sponsored 401(k)

Home Office Stipend

Monthly Cell Phone Reimbursement

Paid Time Off 15 days

Job summary

Formic is seeking a Robotics Field Service Engineer to be the frontline owner of deployed robotic cells. You will diagnose failures, restore production, perform preventive and corrective maintenance, and represent Formic at customer facilities.

This hands-on role requires strong troubleshooting, composure during production interruptions, and precise documentation. Expect up to 80% local travel, with 50% overnight travel, and a focus on safety and reliability.

Qualifications

• 3+ years of hands-on field service experience supporting robotic or industrial automation systems.
• Strong troubleshooting skills across electrical, mechanical, PLC, or robotic control systems.
• Ability to read electrical schematics, wiring diagrams, and pneumatic drawings.
• Experience using CMMS platforms to track and report maintenance activity.
• Comfortable with local travel up to 80% and overnight travel up to 50%.
• Clear written and verbal communicator capable of producing structured service documentation.
• Demonstrated commitment to safety and disciplined field execution.

Responsibilities

• Perform preventative, corrective, and predictive maintenance on robotic manufacturing cells
• Respond to remote and on-site escalations, diagnose root causes, and restore systems quickly
• Provide hands-on technical support to customer operators and maintenance teams
• Log service activity, asset updates, and spare part requirements in CMMS systems
• Coordinate field scheduling and support with customers, vendors, and internal stakeholders
• Monitor system performance remotely using Formic dashboards and fleet tools
• Document service work, root cause analysis, and follow-up actions with clarity and precision
• Identify recurring failure patterns and elevate systemic risks for broader improvement
• Build professional, trusted relationships with plant managers and site personnel
• Operate with strict adherence to safety standards, including LOTO and industrial compliance
• Participate in RCA sessions, audits, and continuous improvement initiatives
• Continuously expand technical depth across robotics, controls, networking, and industrial systems

Skills

Field service experience

Troubleshooting

Reading schematics

Written & verbal communication

Safety and disciplined field execution

Tools

CMMS

Job description

Formic is seeking a Robotics Field Service Engineer to be the frontline owner of deployed robotic cells. You will diagnose failures, restore production, perform preventive and corrective maintenance, and represent Formic at customer facilities.

This hands-on role requires strong troubleshooting, composure during production interruptions, and precise documentation. Expect up to 80% local travel, with 50% overnight travel, and a focus on safety and reliability.