Robotics Field Hardware Engineer - On-Site Support & Tools

Amazon; North Randall (OH); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) plan

Paid time off

Job summary

Amazon Robotics Technical Services (RTS) seeks a Field Hardware Support Engineer to ensure the safety, reliability, and performance of advanced robotics within the fulfillment network. You will launch systems, perform maintenance, monitor performance, and drive continuous improvements on-site at customer facilities.

You will partner with RME teams, develop diagnostic tools, and create SOPs to scale RTS operations. Expect up to 50% travel and close collaboration with engineering teams.

Qualifications

• Bachelor's degree in Mechanical, Electrical, Industrial Engineering, or related STEM field.
• Knowledge of networking fundamentals.
• Experience in a 24/7 production environment.
• Knowledge of Six Sigma, Lean, PMP or similar standards preferred.
• Knowledge of configuration management systems (Puppet, Chef, Ansible).
• Experience in Linux systems administration and/or development.

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems.
• Partner with site-level RME teams to maximize advanced robotics system performance.
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite.
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize downtime.
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of robotics systems.
• Create escalation processes and SOPs for the RTS product suite.
• Design and lead training sessions for on-site RME teams.
• Develop and implement spare parts management systems and processes.
• Produce performance reports and feedback to development and support teams.
• Up to 50% travel expected.

Skills

Networking fundamentals

Linux admin

SRE experience

Automation scripting

Education

Bachelor's degree in Mechanical/Electrical/Industrial Engineering or related STEM

Job description

Amazon Robotics Technical Services (RTS) seeks a Field Hardware Support Engineer to ensure the safety, reliability, and performance of advanced robotics within the fulfillment network. You will launch systems, perform maintenance, monitor performance, and drive continuous improvements on-site at customer facilities.

You will partner with RME teams, develop diagnostic tools, and create SOPs to scale RTS operations. Expect up to 50% travel and close collaboration with engineering teams.