Robotics Field Hardware Engineer - On-Site Support

Amazon; Franklin (IN); On-site; USD 82,000 - 144,000; Full time

Benefits offered by this job

Medical, Dental, and Vision Coverage

Maternity and Parental Leave Options

Paid Time Off (PTO)

401(k) Plan

Job summary

Amazon RTS Field Hardware Support Engineers help ensure reliability and performance of advanced robotics systems across fulfillment networks. You will launch new deployments, perform hardware audits, and drive continuous improvement with engineering teams.

You collaborate with on-site technicians and RTS engineers to reduce downtime, develop maintenance procedures, and provide proactive monitoring. A strong preference for hands-on problem solving and the ability to travel up to 50% is required.

Qualifications

• Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field
• Knowledge of networking fundamentals
• Experience working in a 24/7 production environment
• Knowledge of Six Sigma tools, Lean techniques, PMP or similar standards preferred
• Knowledge of configuration management systems, such as Puppet, Chef, Ansible, or related systems
• Experience in Linux systems administration and/or development

Responsibilities

• Provide on-site support for new product implementations, upgrades, hardware audits, and troubleshooting for advanced robotics systems
• Partner with site-level RME teams to maximize advanced robotics system performance
• Identify, analyze, and resolve mechanical and system issues across the RTS product suite
• Design and implement electro-mechanical tools, fixtures, and diagnostic solutions to minimize troubleshooting and machine downtime
• Develop and implement proactive monitoring tools to measure safety, reliability, and performance of advanced robotics systems
• Create escalation processes, standard operating procedures, and preventative maintenance protocols for the RTS product suite
• Design and lead training sessions and develop training content for on-site RME teams
• Develop and implement spare parts management systems and processes
• Produce performance reports and provide "voice of the customer" feedback to development and support teams
• Up to 50% travel expected

Skills

Teamwork

Problem solving

Networking fundamentals

Linux administration

24/7 production experience

Education

Bachelor's degree or above in Mechanical, Electrical, Industrial Engineering, or related STEM field

Tools

Puppet

Chef

Ansible

Linux

Job description

Amazon RTS Field Hardware Support Engineers help ensure reliability and performance of advanced robotics systems across fulfillment networks. You will launch new deployments, perform hardware audits, and drive continuous improvement with engineering teams.

You collaborate with on-site technicians and RTS engineers to reduce downtime, develop maintenance procedures, and provide proactive monitoring. A strong preference for hands-on problem solving and the ability to travel up to 50% is required.