Roadside Technician — Tow & Emergency Help Pro

AAA The Auto Club Group; Memphis (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Sign-On Bonus

Fully paid training

Health benefits

401(k) matching

Job summary

AAA The Auto Club Group is hiring a Service Vehicle Operator in Memphis, TN. The role requires responding to roadside calls, providing services like jump-starts, tire changes, and lockouts, and safely towing when needed. You’ll work on the road, communicating professionally and maintaining vehicle readiness.

The position emphasizes safety, customer care, and efficient problem-solving with on-site duties and flexible scheduling including evenings and weekends.

Qualifications

• High school diploma or GED is required.
• Valid state driver’s license with minimal infractions/incidents.
• Must pass drug screen, motor vehicle record review, criminal background check, and DOT physical.
• Strong customer service and professional communication skills.
• Ability to work independently and make decisions in the field.
• Comfortable using GPS, tablets, and mobile devices.
• Able to lift and move items up to 75 pounds.
• Able to read roadside service procedures and member benefits.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services (tire changes, fuel delivery, battery tests/installation, jump starts, lockouts).
• Safely tow disabled vehicles per procedures and guidelines.
• Verify AAA membership and deliver exceptional customer service.
• Document daily activities, service calls, vehicle logs, and receipts.
• Maintain a DOT-certified vehicle and report maintenance needs.
• Utilize tablets to manage calls and update requests.
• Support safety, productivity, and customer satisfaction goals.

Skills

Customer service

Communication

Independent work

GPS/tablets usage

Safe driving

Education

High school diploma or GED

Job description

AAA The Auto Club Group is hiring a Service Vehicle Operator in Memphis, TN. The role requires responding to roadside calls, providing services like jump-starts, tire changes, and lockouts, and safely towing when needed. You’ll work on the road, communicating professionally and maintaining vehicle readiness.

The position emphasizes safety, customer care, and efficient problem-solving with on-site duties and flexible scheduling including evenings and weekends.