Roadside Support Specialist — Calm, Fast Driver Help

Europcar Mobility Group; Tulsa, Northern (OK, KY); Hybrid; USD 21,000 - 26,000; Full time

Benefits offered by this job

Medical Vision Dental

401k

Employee discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car is seeking a Roadside Assistance Agent to handle inbound calls and guide customers through vehicle issues. You will determine action plans, troubleshoot on the spot, and provide expert service to resecure safe travel.

Strong communication, data entry speed, and Google Suite proficiency are required. Availability on weekends/holidays is essential in a fast-paced environment.

Qualifications

• Inbound call center experience preferred.
• Automotive industry knowledge a solid plus.
• Typing and data entry speed and accuracy required.
• Proficiency with Google Suite (Docs/Sheets) required.
• Must be available for weekends and holidays.

Responsibilities

• Provide top-notch customer service to callers with vehicle issues.
• Determine preliminary action based on customer information.
• Troubleshoot and guide customers through vehicle issues to get back on road.
• Explain company services clearly and professionally.

Skills

Call center experience

Automotive knowledge

Data entry

Google Suite

Multitasking

Verbal communication

Education

High school diploma or equivalent

Tools

CRM/order processing systems

Microsoft Word & Excel

Job description

Fox Rent A Car is seeking a Roadside Assistance Agent to handle inbound calls and guide customers through vehicle issues. You will determine action plans, troubleshoot on the spot, and provide expert service to resecure safe travel.

Strong communication, data entry speed, and Google Suite proficiency are required. Availability on weekends/holidays is essential in a fast-paced environment.