Roadside Assistance Agent — Calm, Fast Help On Site

Fox Rent A Car

Tulsa, Northern (OK, KY)

Hybrid

USD 19,000 - 25,000

Full time

14 days+

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Benefits offered by this job

Medical, Vision, Dental

401k

Employee discounts

Referral bonus

Company-paid Life Insurance

Company-paid AD&D Insurance

Flexible spending account

Parental leave

Employee assistance program

Job summary

Fox Rent A Car in Tulsa is seeking a Roadside Assistance Agent to handle inbound calls and guide customers through vehicle issues, delivering calm, expert help on the road. The role focuses on fast, courteous problem solving and clear communication to restore mobility.

You’ll work on a team, assist with action plans, and support the brand experience with reliability during high-pressure situations.

Qualifications

Excellent verbal and written communication skills.
Intermediate typing and data entry skills.
Proficiency in Google Suite, including Word and Excel.
Must be available to work multiple schedules that include weekends and holidays.

Responsibilities

Provide top-notch customer service to callers experiencing vehicle issues.
Determine a preliminary course of action based on customer information.
Think creatively and independently to facilitate problem resolution.
Troubleshoot and guide customers through vehicle issues to get them back on the road quickly and safely.
Explain vehicle features and company information clearly to customers and team members.
Perform other duties as assigned to support business needs.