Roadside Service Technician — Flexible Hours + Sign-On Bonus

acg; Orlando (FL); On-site; USD 29,000 - 39,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

401(k) with company match

Employee assistance program

Job summary

The Auto Club Group (ACG) in Orlando, FL is seeking a Service Vehicle Operator to respond to roadside calls, perform jump-starts, tire changes, lockouts, and tow vehicles when needed. You’ll work independently on the road, using tablets to manage requests and document activities.

This full-time, on-site role requires flexibility, commitment to safety, and strong customer service as you serve AAA members in varied weather and traffic conditions.

Qualifications

• High school diploma or GED.
• Valid state driver’s license with minimal driving infractions/incidents.
• Must pass drug screening, motor vehicle record review, criminal background check, and DOT physical.
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Read and interpret roadside service procedures and member benefits.
• Basic math and record-keeping skills.
• Ability to complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C-NonCDLdriver’s license is required

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Skills

Driver's license

Customer service

Independent worker

DOT knowledge

Safety conscious

Education

High school diploma or GED

Job description

The Auto Club Group (ACG) in Orlando, FL is seeking a Service Vehicle Operator to respond to roadside calls, perform jump-starts, tire changes, lockouts, and tow vehicles when needed. You’ll work independently on the road, using tablets to manage requests and document activities.

This full-time, on-site role requires flexibility, commitment to safety, and strong customer service as you serve AAA members in varied weather and traffic conditions.