Roadside Service Pro - Flexible Schedule & Sign-On Bonus

ACS Auto Club Services, Inc.; Memphis (TN); On-site; USD 26,000 - 36,000; Full time

Benefits offered by this job

Sign-On Bonus: $1,000

Quarterly Perfect Attendance Bonus

Fully paid training

Shift differentials

Job summary

ACS Auto Club Services, Inc. is seeking a Service Vehicle Operator to respond to roadside service calls, assist stranded motorists with jump starts, tire changes, lockouts, and safely tow vehicles when needed. This on-site role is based in Memphis, TN and involves working on the road.

You will use tablets and GPS to manage calls, complete DOT inspections, document activities, and uphold safety and customer service standards while maintaining a clean, professional service vehicle.

Qualifications

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions/incidents.
• Must pass drug screening, MVRO, criminal background check, and DOT physical examination (pre-employment and ongoing).
• Strong customer service skills with the ability to communicate effectively and professionally.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre-trip and post-trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Skills

Customer service

Independent field work

Safe driving

Problem solving

Communication skills

Education

High school diploma or GED

Tools

GPS devices

Tablets

Job description

ACS Auto Club Services, Inc. is seeking a Service Vehicle Operator to respond to roadside service calls, assist stranded motorists with jump starts, tire changes, lockouts, and safely tow vehicles when needed. This on-site role is based in Memphis, TN and involves working on the road.

You will use tablets and GPS to manage calls, complete DOT inspections, document activities, and uphold safety and customer service standards while maintaining a clean, professional service vehicle.