Roadside Service Pro — Vehicle Operator

ACS Auto Club Services, Inc.; Nashville (TN); On-site; USD 64,472,000 - 68,880,000; Full time

Benefits offered by this job

Sign-On Bonus

OT Pay

Health Insurance

401(k)

Paid time off

Training

Job summary

The Auto Club Group (ACG) is seeking a Service Vehicle Operator for on-site roadside assistance in Nashville, TN. You will respond to calls, assist motorists with jump starts, tire changes, lockouts, and safely tow vehicles when needed.

This full-time, hourly position requires a valid driver’s license, ability to pass background checks and DOT physicals, and a flexible schedule including evenings, weekends, and overtime.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with clean driving record.
• Ability to pass drug screen, MVR, background check, and DOT physical.
• Strong customer service and professional communication.
• Ability to work independently in the field.
• Comfort with GPS, tablets, and mobile apps.
• Ability to lift up to 75 pounds.
• Willingness to train with AAA procedures.

Responsibilities

• Respond to roadside assistance requests using tow truck or service vehicle.
• Provide emergency roadside services: tire changes, fuel delivery, battery testing/installation, jump starts, lockout help, minor repairs.
• Tow disabled vehicles following procedures and guidelines.
• Verify AAA membership and deliver excellent service at every interaction.
• Complete pre-trip and post-trip DOT inspections and report maintenance needs.
• Maintain a clean, professional service vehicle.
• Document daily activities, service calls, and receipts.
• Maintain DOT certification and driving record.
• Meet goals for member satisfaction, safety, and productivity.
• Support AAA events as needed.

Skills

Customer service

Safe driving

Decision making

Independent work

Education

High school diploma or GED

Tools

GPS devices

Tablets

Job description

The Auto Club Group (ACG) is seeking a Service Vehicle Operator for on-site roadside assistance in Nashville, TN. You will respond to calls, assist motorists with jump starts, tire changes, lockouts, and safely tow vehicles when needed.

This full-time, hourly position requires a valid driver’s license, ability to pass background checks and DOT physicals, and a flexible schedule including evenings, weekends, and overtime.