Roadside Rescue Technician & Tow Specialist

AAA-The Auto Club Group; Memphis (TN); On-site; USD 30,000 - 39,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

AAA membership

Adoption assistance

Job summary

AAA The Auto Club Group in Memphis, TN is seeking a Service Vehicle Operator to respond to roadside calls, assist motorists with jump starts, tire changes, lockouts, and to tow vehicles when needed. You will perform DOT inspections and maintain equipment while delivering excellent member service on the road.

Requirements include a high school diploma or GED, a valid driver’s license, ability to lift 75 pounds, and passing background checks.

Qualifications

• High school diploma or GED is required.
• Valid state driver's license with clean record.
• Must pass drug screen, MVRO, background check, and DOT physical.
• Strong customer service and professional communication is required.
• Ability to work independently and make field decisions.
• Comfort with GPS, tablets, and electronic apps.
• Ability to lift up to 75 pounds.
• Must complete AAA training programs.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services including tire changes, fuel delivery, battery testing/installation, jump starts, lockout assistance, and minor repairs.
• Safely tow disabled vehicles following procedures and towing guidelines.
• Verify AAA membership and deliver excellent customer service.
• Complete pre-trip and post-trip DOT inspections and report maintenance concerns.
• Maintain a clean and professional service vehicle.

Skills

Customer service

Communication

Independent work

GPS & tablets

Recordkeeping

Safety awareness

Education

High school diploma or GED

Tools

DOT knowledge

Job description

AAA The Auto Club Group in Memphis, TN is seeking a Service Vehicle Operator to respond to roadside calls, assist motorists with jump starts, tire changes, lockouts, and to tow vehicles when needed. You will perform DOT inspections and maintain equipment while delivering excellent member service on the road.

Requirements include a high school diploma or GED, a valid driver’s license, ability to lift 75 pounds, and passing background checks.