Roadside Hero: Service Vehicle Operator

AAA-The Auto Club Group; Fort Lauderdale (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Sign-On Bonus

Quarterly Perfect Attendance Bonus

Fully paid training

AAA membership

Job summary

AAA The Auto Club Group in Fort Lauderdale, FL is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, lockouts, and provide safe towing when needed. You will work on the road, use tablets to manage requests, and uphold safety and customer service standards.

The role requires a flexible schedule including evenings, weekends and holidays; candidates must pass background checks and have a valid driver's license.

Qualifications

• High school diploma or GED required.
• Valid state driver’s license with minimal infractions/incidents.
• Must pass drug screening, motor vehicle record review, criminal background check, and DOT physical.
• Strong customer service and professional communication skills.
• Ability to work independently and make sound field decisions.
• Comfortable using GPS, mobile technology, tablets and electronic applications.
• Ability to lift and move items up to 75 pounds.

Responsibilities

• Respond to roadside assistance requests using a tow truck or service vehicle.
• Provide emergency roadside services (tire changes, fuel delivery, battery testing/installation, jump starts, lockout).
• Safely tow disabled vehicles per procedures and guidelines.
• Verify AAA membership and deliver excellent customer service.
• Complete pre-trip and post-trip DOT inspections and report maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets to manage calls and access procedures.
• Document daily activities, service calls, and receipts.

Skills

Customer service

Independent work

GPS/tablet usage

In-field decision making

Communication

Education

High school diploma or GED

Job description

AAA The Auto Club Group in Fort Lauderdale, FL is seeking a Service Vehicle Operator to respond to roadside calls, assist stranded motorists with jump-starts, tire changes, lockouts, and provide safe towing when needed. You will work on the road, use tablets to manage requests, and uphold safety and customer service standards.

The role requires a flexible schedule including evenings, weekends and holidays; candidates must pass background checks and have a valid driver's license.