Roadside Hero: Service Vehicle Operator

ACS Auto Club Services, Inc.; Orlando (FL); On-site; USD 24,000 - 35,000; Full time

Benefits offered by this job

Health & Wellness Medical plans

401(k) plan

Sign-On Bonus

Paid Time Off

Fully paid training

Job summary

The Auto Club Group is hiring a Service Vehicle Operator in Orlando to respond to roadside calls and assist members with tow services, tire changes, fuel delivery, and lockouts. You will work on the road, perform safety checks, and ensure high service levels while maintaining a professional vehicle and logbooks.

Eligible applicants will have a high school diploma or GED, a valid driver's license, and the ability to pass required screenings.

Qualifications

• High school diploma or GED.
• Valid state driver's license with minimal driving infractions/incidents.
• Must pass drug screening, MVRO, background check, and DOT physical examination.
• Strong customer service skills with the ability to communicate effectively.
• Ability to work independently and make sound decisions in the field.
• Comfortable using GPS, mobile technology, tablets, and electronic applications.
• Ability to lift and move items weighing up to 75 pounds.
• Ability to read and interpret roadside service procedures and member benefits.
• Basic math and recordkeeping skills.
• Ability to successfully complete AAA training programs.
• Commitment to safety and teamwork.
• If employed in Illinois, possession of a valid Illinois C-Non CDL driver's license is required.

Responsibilities

• Respond to roadside assistance requests from AAA members using a tow truck or service vehicle.
• Provide emergency roadside services, including tire changes, fuel delivery, battery testing and installation, jump starts, lockout assistance, and minor mechanical adjustments.
• Safely tow disabled vehicles following established procedures and towing guidelines.
• Verify AAA membership and deliver outstanding customer service during every interaction.
• Complete pre‑trip and post‑trip DOT inspections and report vehicle maintenance concerns.
• Maintain a clean and professional service vehicle.
• Utilize tablets and electronic devices to manage calls, update service requests, and access towing procedures.
• Accurately document daily activities, service calls, vehicle logs, and receipts.
• Maintain DOT certification and an acceptable driving record.
• Achieve goals related to member satisfaction, safety, productivity, and battery services.
• Support community and special AAA events as needed.

Skills

Customer service

Independence at work

GPS devices

Mobile technology

Education

High school diploma or GED

Job description

The Auto Club Group is hiring a Service Vehicle Operator in Orlando to respond to roadside calls and assist members with tow services, tire changes, fuel delivery, and lockouts. You will work on the road, perform safety checks, and ensure high service levels while maintaining a professional vehicle and logbooks.

Eligible applicants will have a high school diploma or GED, a valid driver's license, and the ability to pass required screenings.