Roadside Event Specialist II: Field Ops & Major Campaigns

Cox; Denver (CO); On-site; USD 25,000 - 38,000; Full time

Benefits offered by this job

Competitive salary with bonus plans

Strong work-life balance and flexible,

Comprehensive healthcare options

401(k) with company match

Professional development opportunities

Parental leave policies and fertility/

Pet insurance and employee discounts

Job summary

Cox Automotive Fleet is seeking a Roadside Event Specialist II to join our team in Denver. You will manage major events and campaigns, coordinate with drivers, customers, and service providers, and ensure timely repairs and accurate estimates.

The role demands clear communication, multitasking, and strict adherence to customer protocols. We offer competitive pay, bonus/incentive plans, strong work-life balance, comprehensive benefits, a 401(k) with company match, and ongoing professional

Qualifications

• High school diploma or GED and 3 years of experience in a related field (logistics, transportation, automotive technology). The right candidate could also have a different combination, such as an advanced degree or certification or 5 years of experience in a related field
• At least 1 year of experience in previous role with Cox Fleet as a Follow Up, Breakdown Specialist, or Managed Care preferred.
• Proficient in Microsoft Office Suite for data entry, word processing and email.
• Great communication skills by phone, email and in person.
• Ability to handle multiple, high-priority projects.

Responsibilities

• Manage the day-to-day operational needs of any major events, including high dollar-amount repair approvals and serious situations such as accidents, police impounds and more.
• Ensure timely response for repairs and that any other customer instructions for equipment are handled promptly.
• Ensure estimates are handled accurately.
• Communicate directly and effectively with customers, drivers, service providers and coworkers.
• Ensure customer protocol is being followed at the highest possible level.
• Ensure correct billing is selected and communicated with service provider.

Skills

Microsoft Office Suite

Communication skills

Multitasking ability

Education

High school diploma or GED

3 years experience in related field

Job description

Cox Automotive Fleet is seeking a Roadside Event Specialist II to join our team in Denver. You will manage major events and campaigns, coordinate with drivers, customers, and service providers, and ensure timely repairs and accurate estimates.

The role demands clear communication, multitasking, and strict adherence to customer protocols. We offer competitive pay, bonus/incentive plans, strong work-life balance, comprehensive benefits, a 401(k) with company match, and ongoing professional