Roadside Event Lead - Field Ops & Support

Cox Automotive; Minneapolis (MN); On-site; USD 25,000 - 37,000; Full time

Benefits offered by this job

Bonus plans

Work-life balance

Healthcare

401(k) match

Professional development

Parental leave

Fertility coverage

Pet insurance

Employee discounts

Job summary

Cox Automotive Fleet is seeking a detail-oriented Roadside Event Specialist II to manage large-scale events, repairs, and coordination with drivers, customers, and service providers. You will prioritize timely responses and accurate estimates while ensuring customer instructions are followed to a high standard.

The role emphasizes strong communication skills, multitasking across multiple high-priority projects, and a focus on maintaining quality service for roadside operations.

Qualifications

• High school diploma or GED required; related experience is acceptable.
• 1 year in Cox Fleet or similar role preferred.
• Strong computer skills and ability to manage multiple priorities.

Responsibilities

• Coordinate day-to-day operations for major events and campaigns.
• Handle high-value repair approvals and complex situations such as accidents or impounds.
• Ensure timely repairs and adherence to customer instructions.
• Verify estimates and communicate with customers, drivers, and service providers.
• Ensure accurate billing and proper communication with providers.

Skills

MS Office

Communication

Multitasking

Logistics coordination

Education

High school diploma or GED

Advanced degree or certification (optional)

Tools

Microsoft Office Suite

Job description

Cox Automotive Fleet is seeking a detail-oriented Roadside Event Specialist II to manage large-scale events, repairs, and coordination with drivers, customers, and service providers. You will prioritize timely responses and accurate estimates while ensuring customer instructions are followed to a high standard.

The role emphasizes strong communication skills, multitasking across multiple high-priority projects, and a focus on maintaining quality service for roadside operations.