Road Services Dispatcher & Customer Support

Transdev North America; Melrose Park (IL); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Minimum two weeks vacation

Five sick days

Twelve holidays

401(k) retirement plan

Medical, dental and vision

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

A transportation services provider in Melrose Park, IL is seeking a Dispatcher to oversee road service and provide customer support. The ideal candidate has 3-5 years of dispatching experience, excellent communication skills, and must be customer service-oriented. This fulltime position offers various benefits including paid vacation, sick days, holidays, and a comprehensive retirement plan. Candidates must be willing to work flexible schedules and pass DOT screenings.

Qualifications

• 3-5 years’ experience dispatching.
• Ability to work shifts or flexible schedules as needed.
• Subject to DOT drug testing and physical requirements.

Responsibilities

• Oversee road service assigned carriers and track performance.
• Provide customer support for questions and concerns.
• Manage emergency situations for vehicle operators.
• Review route performance and respond proactively.

Skills

Customer service orientation

Excellent verbal communication

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree

Job description

A transportation services provider in Melrose Park, IL is seeking a Dispatcher to oversee road service and provide customer support. The ideal candidate has 3-5 years of dispatching experience, excellent communication skills, and must be customer service-oriented. This fulltime position offers various benefits including paid vacation, sick days, holidays, and a comprehensive retirement plan. Candidates must be willing to work flexible schedules and pass DOT screenings.