Dispatcher: Driver Support & Route Coordination

Fountain; Niles (IL); On-site; USD 29,265 - 41,681; Full time

Benefits offered by this job

Exceptional Medical, Dental, and Vision Insurance

401(k) with employer match

Employee Assistance Program

Paid time off and holidays

Job summary

A leading transportation services company in Niles, IL is seeking an experienced professional to oversee drivers and manage customer interactions. Responsibilities include monitoring routes, resolving concerns, and ensuring adherence to safety regulations. Ideal candidates should possess excellent communication skills, attention to detail, and experience in a dispatch or customer service role. The role offers competitive pay and exceptional health benefits, making it a great opportunity for motivated individuals looking to advance their careers.

Qualifications

• 1+ years of experience in dispatch, call center, customer service, or hospitality.
• Ability to manage multiple software programs while working.
• Excellent written and verbal communication skills.

Responsibilities

• Monitor drivers and communicate instructions for pick-ups and drop-offs.
• Investigate and resolve customer concerns effectively.
• Ensure compliance with safety and administrative policies.

Skills

Detail-oriented

Organizational skills

Communication skills

Microsoft Office Suite proficiency

Experience in dispatch or customer service

Tools

Transportation Management System (TMS)

Job description

A leading transportation services company in Niles, IL is seeking an experienced professional to oversee drivers and manage customer interactions. Responsibilities include monitoring routes, resolving concerns, and ensuring adherence to safety regulations. Ideal candidates should possess excellent communication skills, attention to detail, and experience in a dispatch or customer service role. The role offers competitive pay and exceptional health benefits, making it a great opportunity for motivated individuals looking to advance their careers.