Dispatcher

Transdev; Melrose Park (IL); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Minimum of two weeks vacation

5 sick days

12 holidays

401(k) retirement plan

Medical, dental, and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev is seeking a Dispatcher in Melrose Park, IL, to oversee road service and provide customer support. Key responsibilities include managing trip performance and emergency situations, with a strong emphasis on customer service. Ideal candidates will have 3–5 years of dispatching experience and excellent communication skills. The role offers a pay rate of $21.50 per hour, with a comprehensive benefits package including vacation, sick days, and insurance options.

Qualifications

• 3–5 years of experience dispatching required.
• Must be able to work flexible work schedules.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service tracking trip performance measures.
• Provide customer support for trip-related concerns.
• Manage emergency situations for vehicle operators.

Skills

Excellent verbal skills

Interpersonal skills

Customer service skills

Problem-solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree

Job description

Dispatcher – West Cook, IL

The Dispatcher oversees road service through communication with operators and provides customer support to clients. We are seeking customer service‑oriented professionals who are dedicated to safety.

Compensation

$21.50 per hour (subject to collective bargaining agreement).

Benefits

• Vacation: minimum of two weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard and 4 floating holidays)
• Standard benefits: 401(k) retirement plan, medical, dental and vision, life insurance, short‑term disability, voluntary long‑term disability.

Key Responsibilities

• Oversee road service assigned carriers by tracking trip performance measures, route timing, incidents, etc.
• Provide customer support by responding to questions and concerns regarding customer trips including no shows, cancellations, and missed trips.
• Manage emergency situations for vehicle operators, acting as liaison between the carrier and emergency services.
• Manage daily service by reviewing route performance and proactively responding to situations that impact customer service.
• Other duties as required.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3–5 years of experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem‑solving and analytical skills.
• Must be able to work shifts or flexible work schedules as needed.
• Subject to DOT drug testing and physical if applicable.

Physical Requirements

• Sit for extended periods (up to 6–8 hours per day); frequently walk for long distances and on sloped or uneven surfaces.
• Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel or crouch to files or equipment stored at ground level.
• Withstand heavy traffic areas while performing the duties of the job; tolerate exposure to dust, vehicle fumes, and noise.

Drug‑Free Workplace

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Must successfully pass a pre‑employment drug screen.

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity employer and welcomes all qualified applicants. Candidates will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or other legally protected status.