Service Dispatch Coordinator: Scheduling & Customer Liaison

Capstone Mechanical, LP.; Itasca (IL); On-site; USD 30,307 - 41,328; Full time

Benefits offered by this job

Compelling work culture

Employee appreciation programs

Training opportunities

Job summary

A service-based company in Itasca, IL, seeks a Dispatcher to coordinate scheduling and dispatch of technicians for service and emergency repairs. The candidate will manage customer interactions, oversee work orders, and ensure customer needs are met efficiently. Applicants should have a High School Diploma and at least 3 years of dispatching experience. This role offers a salary range of $22 - $30 hourly depending on experience and skills, along with a supportive work culture.

Qualifications

• High School Diploma (or GED) and 3+ years of dispatching experience required.
• Strong communication abilities to handle customer service inquiries.

Responsibilities

• Serve as initial contact for customer service calls and dispatch technicians.
• Communicate with customers about service status and handle inquiries.
• Prepare daily work schedules and track status of service orders.

Skills

Dispatching experience

Customer service skills

Communication skills

Education

High School Diploma or GED

Job description

A service-based company in Itasca, IL, seeks a Dispatcher to coordinate scheduling and dispatch of technicians for service and emergency repairs. The candidate will manage customer interactions, oversee work orders, and ensure customer needs are met efficiently. Applicants should have a High School Diploma and at least 3 years of dispatching experience. This role offers a salary range of $22 - $30 hourly depending on experience and skills, along with a supportive work culture.