Road Service Dispatcher & Customer Support Lead

Transdev; Melrose Park (IL); On-site; USD 24,435 - 34,801; Full time

Benefits offered by this job

Minimum of two weeks vacation

5 sick days

12 holidays

401(k) retirement plan

Medical, dental, and vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev is seeking a Dispatcher in Melrose Park, IL, to oversee road service and provide customer support. Key responsibilities include managing trip performance and emergency situations, with a strong emphasis on customer service. Ideal candidates will have 3–5 years of dispatching experience and excellent communication skills. The role offers a pay rate of $21.50 per hour, with a comprehensive benefits package including vacation, sick days, and insurance options.

Qualifications

• 3–5 years of experience dispatching required.
• Must be able to work flexible work schedules.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service tracking trip performance measures.
• Provide customer support for trip-related concerns.
• Manage emergency situations for vehicle operators.

Skills

Excellent verbal skills

Interpersonal skills

Customer service skills

Problem-solving skills

Analytical skills

Education

High School Diploma or GED

Technical Degree

Job description

Transdev is seeking a Dispatcher in Melrose Park, IL, to oversee road service and provide customer support. Key responsibilities include managing trip performance and emergency situations, with a strong emphasis on customer service. Ideal candidates will have 3–5 years of dispatching experience and excellent communication skills. The role offers a pay rate of $21.50 per hour, with a comprehensive benefits package including vacation, sick days, and insurance options.