Dispatcher: Transit Ops & Customer Support (Flexible)

Transdev North America; Houston (PA); On-site; USD 22,162 - 31,564; Full time

Benefits offered by this job

Medical, dental & vision insurance

401(k) retirement benefits

Company holidays

Job summary

A transportation service provider in Houston, PA, is seeking a Dispatcher to oversee road service and deliver customer support. The ideal candidate should have 3-5 years of dispatching experience and excellent customer service skills. Responsibilities include monitoring service performance, addressing customer inquiries, and managing emergency situations. This full-time position offers a starting pay of $19.50 per hour along with benefits like medical insurance and 401(k) retirement plans.

Qualifications

• 3-5 years of experience dispatching.
• Must be able to work shifts or flexible work schedules.
• Subject to DOT drug testing and physical if applicable.

Responsibilities

• Oversee road service performance measures and monitor incidents.
• Respond to customer inquiries regarding trips.
• Manage emergency situations for vehicle operators.
• Review route performance proactively.

Skills

Customer service orientation

Excellent verbal skills

Problem solving

Analytical skills

Education

High School Diploma or GED

Technical Degree

Job description

A transportation service provider in Houston, PA, is seeking a Dispatcher to oversee road service and deliver customer support. The ideal candidate should have 3-5 years of dispatching experience and excellent customer service skills. Responsibilities include monitoring service performance, addressing customer inquiries, and managing emergency situations. This full-time position offers a starting pay of $19.50 per hour along with benefits like medical insurance and 401(k) retirement plans.