Road Dispatch & Service Coordinator

Transdev North America; Troy (OH); On-site; USD 2,273,040 - 2,824,080; Full time

Benefits offered by this job

Medical, dental & vision after 90 days

401k retirement benefits

Vacation up to 14 days per year

Company holidays

Job summary

Transdev in Troy, OH is hiring a Dispatcher to oversee road service through communication with Operators and to provide customer support, with a strong emphasis on safety. The role requires 3–5 years of dispatching experience and a high school diploma or GED, with preferred technical training.

The Dispatcher will manage daily service, respond to incidents, and coordinate with carriers and emergency services as needed.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' dispatching experience.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical per DOT rules.

Responsibilities

• Oversee road service by tracking trip performance and on-time starts.
• Provide customer support for questions and concerns about trips.
• Manage emergencies for operators and liaise with emergency services.
• Review route performance and proactively adjust daily service.
• Other duties as required.

Skills

Dispatching

Customer service

Safety awareness

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev in Troy, OH is hiring a Dispatcher to oversee road service through communication with Operators and to provide customer support, with a strong emphasis on safety. The role requires 3–5 years of dispatching experience and a high school diploma or GED, with preferred technical training.

The Dispatcher will manage daily service, respond to incidents, and coordinate with carriers and emergency services as needed.