Public Transit Dispatcher

Delaware County, OH; Delaware (OH); On-site; USD 22,000 - 30,000; Part time

Job summary

Delaware County, OH is seeking a part-time dispatcher to screen calls, dispatch vehicles, and monitor driver safety and on-time performance for scheduled trips.

The role requires a high school diploma or GED, a valid Ohio driver license, and flexibility to cover varied shifts from noon-6 p.m., Saturdays, and occasional vacancies.

Qualifications

• High school diploma or GED required.
• Valid Ohio driver license and acceptable driving record.

Responsibilities

• Dispatch vehicles after determining vehicle location, direction of travel and future destinations.
• Monitor vehicle locations to ensure safe operating mode and on-time performance.
• Schedule same-day trips on to driver manifests. Make adjustments to driver manifests as needed.
• Respond to drivers in service and assist them with trip information, trip location, passenger needs, etc., as well as safety or vehicle concerns.
• Provide reliable customer service by fielding and responding to customer inquiries and entering same-day passenger trips.
• Provide direction to drivers based on established policies and procedures. Communicate with Road Supervisors about driver issues/concerns.
• Maintain, communicate and report daily operational information both electronically and manually.
• Work with software including Microsoft Office, scheduling software, email and internal messaging system.
• Count and document driver daily fare boxes; report discrepancies and changes to passenger fares.
• Monitor drivers when reporting for duty using reasonable suspicion training on drugs and alcohol use/abuse.
• Monitor vehicle keys to ensure correct, assigned vehicles are used and keys/fareboxes returned; re-assign vehicles as needed.
• Collaborate with Road Supervisors and Mobility Management Coordinators to resolve daily operational issues.
• Performs other duties as assigned by supervisor(s).

Skills

Customer service

Flexibility

Time management

Collaboration

Attention to detail

Education

High school diploma or GED

Tools

Microsoft Office

Scheduling software

Email

Internal messaging system

Job description

Dispatcher screens incoming calls and dispatches vehicles to the appropriate destinations based on pre-arranged and on-demand trip requests. Monitors the location of vehicles in service to ensure driver safety and on-time performance for scheduled trips. Schedule same-day trips to driver manifests. Respond to, resolve or assist in resolving issues that arise with drivers in service.

The part-time dispatcher works with a collaborative team of four and reports to the operations manager. Must be available to work from noon to 6 p.m. Monday, Wednesday, Friday; 7:15 a.m. to 12:15 p.m. every Saturday; and have flexibility to cover for vacations and call outs.A high school diploma or GED is required. Must possess a valid Ohio driver license and have an acceptable driving record. The part-time dispatcher must be adaptable to a flexible work schedule.

Work consists of moderately complex, relatively standardized tasks processes, and operations following established laws and procedures. An individual has an understanding of and ability to make practical application of customary practices, rules, regulations, procedures, or techniques that are directly relevant to the assigned tasks.

• Dispatch vehicles after determining vehicle location, direction of travel and future destinations.
• Monitor vehicle locations to determine that drivers are in a safe operating mode and maintaining on time performance to trips on driver manifests. Take appropriate actions to rectify any concerns or issues.
• Schedule same day trips on to driver manifests. Make adjustments to driver manifests as needed to ensure daily operations are meeting expectations.
• Respond to drivers in service and assist them with trip information, trip location, passenger needs, etc., as well as any safety or vehicle concerns.
• Provide reliable customer service by fielding and responding to customer inquiries and entering same day passenger trips.
• Provide direction to drivers based on established policies and procedures. Work with Road Supervisor(s) to communicate driver issues/concerns as needed.
• Maintains, communicates and reports daily operational information both electronically and manually.
• Perform duties using a range of software products including Microsoft Office, scheduling software, email and internal messaging system.
• Count and document driver daily fare boxes. Report discrepancies and known changes to passenger fares.
• Monitor drivers when reporting for duty using reasonable suspicion training on drugs and alcohol use/abuse.
• Monitor vehicle keys to ensure the correct, assigned vehicles are being used by the driver and that keys and fareboxes are returned at the end of their shift. Re-assign vehicles to drivers as needed.
• Works closely and communicates regularly with Road Supervisor(s) and Mobility Management Coordinators to resolve daily operational issues.
• Performs other duties as assigned by supervisor(s).