Dispatch Supervisor - Safety & Data‑Driven Ops

Transdev North America; Oakland (CA); On-site; USD 33,751 - 35,211; Full time

Benefits offered by this job

Vacation 2 weeks

Sick days 9

Holidays 11

401(k)

Medical insurance

Dental insurance

Vision insurance

Life insurance

Short-term disability

Voluntary long-term disability

Job summary

Transdev North America in Oakland, CA is seeking a Dispatchers who will oversee road service through communication with Operators and provide customer support to clients. The role emphasizes safety and a customer service mindset, with on-site leadership responsibilities.

The position is non-CBA, full-time, with a competitive hourly pay and standard benefits. DOT drug testing may be required, and eligibility to work in the U.S. without sponsorship is expected.

Qualifications

• High School Diploma or GED; Technical Degree preferred.
• 3-5 years' experience dispatching.
• Excellent verbal, interpersonal and customer service skills.
• Problem solving and analytical skills.
• Subject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reason.

Responsibilities

• Assist with execution of daily operations plans that align with client specifications and priorities.
• Provide leadership, training, and oversight for on-site workforce to ensure daily operational goals are met.
• Maintain a high level of confidentiality in handling sensitive operational and personnel matters.
• Assist in team briefings and focused discussions, keeping employees informed of updates and expectations.
• Support the leadership team with managing daily tasks, including mission assignments, meetings, and stakeholder communication.
• Drive continuous improvement initiatives.
• Maintain a strong focus on data-driven decision-making to improve processes and service delivery.
• Perform other duties as required.

Skills

Dispatching

Customer service

Problem solving

Education

High School Diploma or GED

Technical Degree preferred

Job description

Transdev North America in Oakland, CA is seeking a Dispatchers who will oversee road service through communication with Operators and provide customer support to clients. The role emphasizes safety and a customer service mindset, with on-site leadership responsibilities.

The position is non-CBA, full-time, with a competitive hourly pay and standard benefits. DOT drug testing may be required, and eligibility to work in the U.S. without sponsorship is expected.