RN Team Lead — Patient Education & Care Navigation

Ashfield Healthcare; United States; A distancia; USD 40.000 - 73.000; Jornada completa

Descripción de la vacante

Inizio Engage is seeking a registered nurse to serve as a trusted resource for patients and caregivers, delivering virtual education and care navigation in the MASH treatment journey. You will support executives, update training materials, and help ensure high-quality patient interactions.

The role requires a US RN license, 2+ years in a leadership or training capacity within a Call Center, and familiarity with gastro/hepatology.

Formación

• Current U.S. healthcare professional license: RN
• 2+ years of training or leadership in a Call Center operation
• Preferred 3+ years in Gastroenterology or Hepatology
• Strong verbal, written and listening communication skills
• Adept with common software and client-specific applications

Responsabilidades

• Provide intermediary service between Client Account Manager and Call Center Communicators.
• Support leadership in all program initiatives and objectives.
• Update training materials and conduct trainings as directed.
• Investigate inquiries and handle escalations for the program.
• Document data accurately in project databases and monitor system performance.

Herramientas

Word

Excel

Outlook

Descripción del empleo

Inizio Engage is seeking a registered nurse to serve as a trusted resource for patients and caregivers, delivering virtual education and care navigation in the MASH treatment journey. You will support executives, update training materials, and help ensure high-quality patient interactions.

The role requires a US RN license, 2+ years in a leadership or training capacity within a Call Center, and familiarity with gastro/hepatology.