RN Team Lead - Patient Support & Education (Remote)

Inizio Engage; Fort Washington (Montgomery County); On-site; USD 40,000 - 73,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

401(k) with match

Life insurance

Parental leave

Job summary

Inizio Engage is seeking experienced healthcare professionals to act as a consistent resource for patients and caregivers, delivering virtual and telephonic education, emotional support, and care navigation throughout the MASH treatment journey to enhance engagement and patient experience.

The role supports client account managers, updates training materials, investigates inquiries, and ensures HIPAA compliance while maintaining quality and productivity standards across projects.

Qualifications

• Current U.S. healthcare professional license: RN.
• 2+ years of successful experience training or within a leadership capacity within a Call Center operation preferred.
• Preferred minimum of 3 years’ experience working in Gastroenterology or Hepatology and familiar with liver disease progression.

Responsibilities

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators.
• Update training materials and conduct trainings as directed by Call Center Supervisor.
• Investigate inquiries and complaints and handle escalations for program.
• Inform Supervisor and Client Account Management Team of system failures/slow-downs.
• Assist with call monitoring; provide timely feedback to Call Center Communicators.
• Maintain excellent quality and productivity standards for all client projects; adhere to scripts and guidelines.
• Accurately collect and document data in project databases.

Skills

RN license

Leadership experience

Communication

Customer service

Tools

Word

Excel

Outlook

Job description

Inizio Engage is seeking experienced healthcare professionals to act as a consistent resource for patients and caregivers, delivering virtual and telephonic education, emotional support, and care navigation throughout the MASH treatment journey to enhance engagement and patient experience.

The role supports client account managers, updates training materials, investigates inquiries, and ensures HIPAA compliance while maintaining quality and productivity standards across projects.