Bilingual RN Team Lead for Call Center Training

Inizio Engage; Oregon; Hybrid; USD 40,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, vision coverage

Paid time off

401(k) with company match

Disability and life insurance

Paid holidays

Career growth

Employee recognition

Job summary

Inizio Engage is seeking a trained nursing professional to serve as a leadership/training resource within a healthcare call center. The role supports project initiatives, updates training materials, handles inquiries and escalations, and ensures HIPAA compliance while maintaining high quality and productivity standards.

The position requires an active U.S. healthcare license (RN) and proficiency in Spanish and English, with experience in gastro/hepato-related care preferred.

Qualifications

• Current U.S. healthcare professional license: RN.
• Spanish & English fluency required.
• 2+ years of leadership or training in a Call Center or similar operation preferred.
• Preferred minimum of 3 years’ experience in Gastroenterology or Hepatology and familiar with liver disease progression.
• Ability to join frequent meetings and calls without disruption.

Responsibilities

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators.
• Support leadership in all project initiatives and objectives.
• Update training materials and conduct trainings as directed by Call Center Supervisor.
• Investigate inquiries and complaints and handle escalations for the program.
• Inform management of system failures/slow-downs.
• Assist with call monitoring and provide timely feedback to staff.
• Lead by example and adhere to corporate compliance and values.
• Maintain quality and productivity standards for client projects and scripts.

Skills

Spanish-English Fluency

Healthcare communication

Staff training

HIPAA compliance

Education

Registered Nurse (RN) license

Tools

MS Word

Excel

Outlook

Job description

Inizio Engage is seeking a trained nursing professional to serve as a leadership/training resource within a healthcare call center. The role supports project initiatives, updates training materials, handles inquiries and escalations, and ensures HIPAA compliance while maintaining high quality and productivity standards.

The position requires an active U.S. healthcare license (RN) and proficiency in Spanish and English, with experience in gastro/hepato-related care preferred.