Bilingual RN Team Lead for Patient Support

Ashfield Healthcare, LLC; Yardley (WA); Hybrid; USD 40,000 - 73,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Company-paid holidays

Recognition programs

Career growth opportunities

Collaborative culture

Job summary

Inizio Engage in the United States is seeking experienced professionals to provide virtual and telephonic education, support, and care navigation for patients and caregivers in a Hepatology-focused program. The role interfaces with client managers, supports project initiatives, and drives quality and compliance in patient interactions.

We offer competitive pay, comprehensive benefits including medical, dental, vision, paid time off, 401(k) with company match, life and disability insurance, and

Qualifications

• Current U.S. healthcare professional license: RN
• 2+ years of training or leadership in a Call Center operation
• Preferred 3+ years in Gastroenterology or Hepatology with liver disease knowledge
• Excellent verbal, written and listening communication skills
• Adept at common software: Word, Excel, Outlook

Responsibilities

• Provide intermediary service between Client Account Manager or designee and Call Center Communicators.
• Support leadership in all project initiatives and objectives.
• Update training materials and conduct trainings as directed by Call Center Supervisor.
• Investigate inquiries and complaints and handle escalations.
• Assist with call monitoring and provide timely feedback.

Skills

RN license

Call Center leadership

Gastro/Hepatology experience

English fluency

Tools

Word

Excel

Outlook

Job description

Inizio Engage in the United States is seeking experienced professionals to provide virtual and telephonic education, support, and care navigation for patients and caregivers in a Hepatology-focused program. The role interfaces with client managers, supports project initiatives, and drives quality and compliance in patient interactions.

We offer competitive pay, comprehensive benefits including medical, dental, vision, paid time off, 401(k) with company match, life and disability insurance, and