RMA Technician II: Hardware Diagnostics & DC Ops

Cirrascale Cloud Services; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Cirrascale Cloud Services in Austin, TX is seeking an RMA Technician II to support hardware returns and daily data center operations. You will diagnose defective server components, process RMAs with OEM vendors, and maintain accurate inventory and RMA records.

You will collect logs, provide status updates, assist with training junior technicians, and help improve SOPs while ensuring timely resolutions and vendor compliance.

Qualifications

• 2–4 years of experience in RMA processing, hardware support, or data center operations.
• Experience troubleshooting server hardware.
• Familiarity with ticketing and inventory management systems.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Diagnose and troubleshoot defective hardware.
• Process RMAs and submit documentation to OEM vendors.
• Collect and review logs, diagnostics, and supporting information.
• Package, label, and track returned equipment.
• Maintain accurate inventory and RMA records.
• Ensure compliance with vendor requirements and internal procedures.

Skills

RMA processing

Hardware support

Data center operations

Troubleshooting server hardware

Ticketing systems

Inventory management

Communication skills

Multitasking

Education

Associate degree in IT/Electronics

Tools

Jira

ServiceNow

Job description

Cirrascale Cloud Services in Austin, TX is seeking an RMA Technician II to support hardware returns and daily data center operations. You will diagnose defective server components, process RMAs with OEM vendors, and maintain accurate inventory and RMA records.

You will collect logs, provide status updates, assist with training junior technicians, and help improve SOPs while ensuring timely resolutions and vendor compliance.