Data Center Hardware Diagnostics & RMA Engineer

Socket.dev; Kansas City (MO); On-site; USD 112,700 - 140,800; Full time

Benefits offered by this job

Competitive compensation

Career growth

Flexibility

Ownership

AI projects

International environment

Job summary

Nebius is seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This hands-on role focuses on enterprise server platforms, validating failed components, and managing warranty claims with OEMs.

The position is on-site at our Kansas City, MO data center, working with L1/L2 technicians, procurement, and engineering to reduce repeat failures and improve fleet

Qualifications

• 5+ years hands-on enterprise server hardware experience in production data centers.
• Deep understanding of x86 server architecture (CPU, memory, PCIe, GPUs, power subsystems).
• Strong firmware/BIOS/BMC diagnostics and upgrades experience.
• Advanced Linux CLI troubleshooting and log analysis.
• Experience with remote management interfaces (IPMI, iDRAC, iLO).
• Proven hardware RMA process management with OEM vendors.
• Ability to perform structured root cause analysis and document findings.
• Familiarity with hardware monitoring systems and failure trend analysis.
• Strong ownership mindset and ability to operate independently in mission-critical environments.
• High proficiency in spoken and written English.

Responsibilities

• Perform advanced firmware and hardware diagnostics on enterprise server platforms.
• Troubleshoot complex hardware failures using system logs, BMC/IPMI interfaces, BIOS diagnostics, and vendor-specific tooling.
• Act as the primary escalation point for L1 and L2 technicians on high-impact hardware incidents.
• Conduct structured root cause analysis and document findings to prevent repeat failures.
• Own the full RMA lifecycle, including validation of failed components, warranty claim creation, vendor coordination, tracking, and resolution.
• Interface directly with OEM vendors to escalate recurring hardware defects and drive corrective action.
• Analyze hardware failure trends and report metrics such as repeat RMA rates and component reliability.
• Develop and standardize diagnostic playbooks, troubleshooting workflows, and hardware validation procedures.
• Validate replacement components prior to redeployment into production environments.
• Collaborate cross-functionally with data center operations, procurement, and engineering teams to improve hardware lifecycle processes.
• Contribute to reducing MTTR and improving fleet-wide reliability through process improvements and knowledge sharing.

Skills

Server hardware

Firmware diagnostics

Linux troubleshooting

IPMI/iDRAC/iLO

RMA management

Root cause analysis

Documentation

English proficiency

Tools

Vendor tooling

Job description

Nebius is seeking an IT Infrastructure Engineer – RMA & Hardware Diagnostics to own advanced hardware troubleshooting and RMA lifecycle management within our production data center environments. This hands-on role focuses on enterprise server platforms, validating failed components, and managing warranty claims with OEMs.

The position is on-site at our Kansas City, MO data center, working with L1/L2 technicians, procurement, and engineering to reduce repeat failures and improve fleet