Data Center RMA & Hardware Support Specialist

Nexcess; Sunnyvale (CA); On-site; USD 44,000 - 50,000; Full time

Benefits offered by this job

401(k) matching

Team-oriented culture

Predictable work hours

Varied work days

Employee input opportunities

Job summary

Nexcess, Sunnyvale, CA, seeks an RMA Specialist to support 24/7 data center operations. You’ll handle hardware lifecycle management, setup, testing, diagnostics, RMA processing, and inventory control to ensure reliability and quality across servers and network gear.

The role requires 3+ years in hardware/data center roles, a Bachelor’s or equivalent, and solid knowledge of Linux/Windows, RAID, BIOS updates, and documentation. On-site work with a 401(k) and strong teamwork.

Qualifications

• 3+ years in data center operations, hardware support, or system build environments.
• Bachelor’s degree or equivalent hands-on experience in IT, electronics, or related field.
• Strong understanding of computer hardware architecture and diagnostic procedures.
• Familiarity with RAID, BIOS/firmware updates, and common hardware troubleshooting tools.
• Working knowledge of Linux and Windows Server operating systems.
• Basic networking fundamentals (switching, cabling, IP configuration).
• Experience coordinating RMAs with vendors or manufacturers.
• Strong documentation, organization, and record-keeping skills.
• Ability to perform detailed testing and maintain quality assurance standards.
• Excellent problem-solving, communication, and teamwork abilities.

Responsibilities

• Perform hardware setup, testing, and validation prior to deployment to ensure optimal performance and reliability.
• Diagnose, document, and elevate recurring or complex hardware failures.
• Coordinate RMA requests, including vendor communication, part returns, and tracking replacements.
• Maintain accurate inventory of hardware components, replacements, and RMA status.
• Support installation, racking, and cabling of servers, switches, and related infrastructure.
• Execute data destruction procedures for reclaimed or decommissioned devices in accordance with security policies.
• Assist in performing hardware audits and maintaining asset documentation in internal tracking systems.
• Monitor alerts, tickets, and chat queues; provide timely response and escalate as needed.
• Perform firmware and BIOS updates on servers and other hardware platforms.
• Install and configure operating systems using standard images and base configurations.
• Support planned maintenance and infrastructure upgrade projects under guidance from senior staff.
• Collaborate with team members to identify process improvements and update technical documentation.
• Participate in a rotating on‑call schedule as required (location dependent).
• Provide courteous and effective communication with internal stakeholders and customers.

Skills

Data center operations

Hardware diagnostics

Linux / Windows Server

RAID / BIOS firmware updates

RMA coordination

Documentation

Networking basics

Communication

Reliability

Attention to detail

Education

Bachelor's degree or equivalent hands-on experience

Tools

RAID controllers

Hardware troubleshooting tools

Job description

Nexcess, Sunnyvale, CA, seeks an RMA Specialist to support 24/7 data center operations. You’ll handle hardware lifecycle management, setup, testing, diagnostics, RMA processing, and inventory control to ensure reliability and quality across servers and network gear.

The role requires 3+ years in hardware/data center roles, a Bachelor’s or equivalent, and solid knowledge of Linux/Windows, RAID, BIOS updates, and documentation. On-site work with a 401(k) and strong teamwork.