RMA Technician II

Cirrascale Cloud Services; Austin (TX); On-site; USD 52,000 - 76,000; Full time

Job summary

Cirrascale Cloud Services in Austin, TX is seeking an RMA Technician II to support hardware returns and daily data center operations. You will diagnose defective server components, process RMAs with OEM vendors, and maintain accurate inventory and RMA records.

You will collect logs, provide status updates, assist with training junior technicians, and help improve SOPs while ensuring timely resolutions and vendor compliance.

Qualifications

• 2–4 years of experience in RMA processing, hardware support, or data center operations.
• Experience troubleshooting server hardware.
• Familiarity with ticketing and inventory management systems.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Diagnose and troubleshoot defective hardware.
• Process RMAs and submit documentation to OEM vendors.
• Collect and review logs, diagnostics, and supporting information.
• Package, label, and track returned equipment.
• Maintain accurate inventory and RMA records.
• Ensure compliance with vendor requirements and internal procedures.

Skills

RMA processing

Hardware support

Data center operations

Troubleshooting server hardware

Ticketing systems

Inventory management

Communication skills

Multitasking

Education

Associate degree in IT/Electronics

Tools

Jira

ServiceNow

Job description

Cirrascale Cloud Services provides high-performance cloud infrastructure purpose-built for deep learning, generative AI, and large-scale AI inference workloads. We specialize in dedicated GPU cloud solutions tailored to the unique needs of startups, research labs, and enterprise AI teams. Our mission is to accelerate AI innovation by combining powerful hardware with white-glove service and flexible, custom-built environments.

Position Summary

The RMA Technician II is responsible for advanced RMA processing and supporting daily data center operations. This role requires strong technical skills, attention to detail, and the ability to work independently in a fast-paced environment. The technician will troubleshoot hardware issues, manage vendor return processes, support infrastructure activities, and assist with training and mentoring team members.

This position is ideal for someone looking to expand their technical expertise while taking on additional responsibility and ownership of operational processes.

• Diagnose and troubleshoot defective hardware.
• Process RMAs and submit required documentation to OEM vendors.
• Collect and review logs, diagnostics, and supporting information.
• Package, label, and track returned equipment.
• Maintain accurate inventory and RMA records.
• Ensure compliance with vendor requirements and internal procedures.

Data Center Support

• Install, replace, and decommission server hardware.
• Support rack deployments, cabling, and hardware upgrades.
• Monitor data center environmental conditions and report issues.
• Maintain organized and clean work areas.
• Assist with inventory management and asset tracking.

Team Support

• Assist with training new hires and junior technicians.
• Share knowledge and best practices with team members.
• Help maintain and improve Standard Operating Procedures (SOPs).
• Support process improvement initiatives and operational efficiency.

Documentation & Communication

• Maintain accurate ticket and task updates.
• Communicate with vendors, customers, and internal teams regarding RMAs and shipments.
• Escalate issues when necessary and ensure timely resolution.
• Participate in team meetings and provide status updates.

Qualifications

• 2-4 years of experience in RMA processing, hardware support, or data center operations.
• Experience troubleshooting server hardware.
• Familiarity with ticketing and inventory management systems.
• Strong organizational and communication skills.
• Ability to manage multiple priorities and meet deadlines.

Preferred

• Associate degree in Information Technology, Electronics, or a related field.
• Experience mentoring or training team members.
• Experience working in a data center environment.

Skills & Tools

• Server hardware troubleshooting and diagnostics.
• Basic networking and power infrastructure knowledge.
• Diagnostic and monitoring tools.
• Ticketing systems such as Jira or ServiceNow.
• Inventory and asset management tools.
• Strong attention to detail and documentation skills.

Physical Requirements

• Ability to lift and move equipment up to 50 pounds.
• Frequent standing, walking, bending, and handling hardware.
• Ability to work in a physically active data center environment.